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David's Bridal
- Bridal
- Novi, MI
About this business
Location details
West Oaks I Shopping Center, 43831 W Oaks Dr, Novi, MI, 48377, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I got my dress at the beginning of 2020. Right before COVID. All my bridesmaids have gotten their dresses from here too. The girl who helped me with my dress was great. I had spoken with David's Bridal about exchanging my dress because due to the COVID postponement I had lost more weight and my dress is now much bigger (possibly bigger than they can take in). It has not been altered and only tried on twice. I was told to contact the store I got it from because they said it showed at the time I bought it I can exchange up unt... read more
Business response:
Hello Briana, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
RecommendedThey help you with all your needs.
Business response:
Hello Corrine , congratulations on your event! It sounds like our team did an incredible job assisting you on your bridal journey. Thank you for taking the time to share your kind words for us. We will definitely pass along your praises! Best wishes, Davids.
RecommendedJust wanna say a BIG HUGE THANK YOU to Ashley S. for making this experience so smooth!!! She was so patient, passionate and kind to this bridezilla (me!!!) and my last minute bridal party. Like for so many others the pandemic has made wedding planning so stressful and difficult. It honestly turned our plans upside down. My fiance and I finally decided that the 2 of us were just going to elope and then when the bans were lifted we would have a renewal of vows ceremony with all of our family and friends. Well, like for so ... read more
Business response:
Hello Rayanne. Thank you for sharing your experience with us. We are proud to hear that Ashley was able to provide you with a phenomenal experience. We are committed to making our guest feel beautiful and confident in their choices. We are pleased to hear that you enjoyed your time with us. Best wishes, Steven E
This place is cheap and not helpful. The Walmart of bridal salons.
Business response:
Hello Lisa. We apologize for not being able to provide you with a 5 star experience. Thank you for taking the time to provide us with your feedback and we want to personally thank you for your star rating. We would love to have you back to provide you with a much better experience. Thank you, Steven E
Be warned... go somewhere else. I had 2 appointments scheduled for today (bridal party and bridal). They were confirm on Friday and when we arrived, they had them set up for the wrong service. The store manager was of no help and would not fix their error - simply blamed their incompetence on Covid restrictions. With their lack of customer service, I would not trust them to get my dress/bridal party purchases correct. I will very happily spend my thousands of dollar on wedding attire, somewhere that hires people who are pr... read more
Business response:
Hello Kim, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We apologize for the mix up in appointments. We will be sure to share your experience with our executive team, so we can improve on the service we offer. We hope that you give David's bridal another chance in the future. Thank you for taking the time to share your experience with us, Steven E
I wouldn't reccomend this store even if it was the last bridal store on earth!!! I purchased my wedding dress in February and my final fitting was scheduled for May 22, 2020. I was EMAILED a week before my appointment and they cancelled my appointment due to COVID. My bridesmaids never received any updates about their dresses and they were shipped a week after my wedding 6/20/20. The manager Jenna has no compassion and is very rude. How the heck do you try to offer me a 1800 dollar store credit for a gown that had no altera... read more
Don’t buy from this location. They don’t do returns when they cancelled alterations due to COVID. And your wedding is over! Shame on you trying to give people store credits like people shop at David’s for every day life needs! The Wedding would be the only reason! Then they shipped the bridesmaids dresses three days after the wedding! You should be ashamed of the way you treat people, and the Manager Jenna is very rude and shows no compassion at all! And yes corporate will be getting a call , and per Jenna go ahead and call ... read more
RecommendedThank you Jenna for your help today. You made me feel like a bride all over again for our upcoming vow renewal. You took what I told you and we found the perfect dress. 😊
Business response:
Thank you so much for your kind words, Julie. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
I scheduled two appointments yesterday. One for the bride & one for bridesmaids. They took care of the bride & then told the bridesmaid unfortunately they ran over so they couldn't accommodate the bridesmaids. How is that even possible when we had an appointment & drove 30 minutes to be there? So unprofessional! I get you got the sale of the bride & obviously that's all that matters!!!
Business response:
Hello Nicole, We are terribly sorry to hear this, and would love the chance to ensure you are all celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. We would love the opportunity to have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:Steven E) to return.Thank you, DBI
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 4,807 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.