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David's Bridal
- Bridal
- Novi, MI
About this business
Location details
West Oaks I Shopping Center, 43831 W Oaks Dr, Novi, MI, 48377, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Massive multiple screw ups of a friend's wedding dress. It still isnt done with less than 5 days to go before she gets married. I will not be getting my dress from here for my wedding, and nobody else will either if they know what's best.
Business response:
Hello Erica, thank you for sharing with us. We apologize for the experience in store. If you would like to provide more details of your visit please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
I was disappointed in the associate I spoke to today Jenna at the Novi store. I found a sandal my daughter loved The gemma online. I was ready to order it but I decided to call the store to see if it was available to save myself Shipping and handling charges. I was told by Jenna that the shoe was unavailable in store or online.. I told her I was in the ordering process online and that it is available . She was very rude and told me it was not and in fact it was sold out store wide. She couldn't wait to get rid of me. I calle... read more
Business response:
Hello Lori, we are extremely sorry for your experience in store. We apologize that the consultants may not be aware of the inventory available online. Our mission is to have our online and store inventory accessible to all associates. Again we apologize for the experience in store. If you would like to discuss this issue further please contact our corporate email dbcares@dbi.com(Subject: Ross A.) Best wishes. Ross A.
Wish I didn't have to give them a star at all. This was about my girl and the chick helping us went to another bride. Had fun but still wouldn't intent on giving them my money.... since I paid $1400 for my dress and they gave it to me in a plastic bag a year early!
Business response:
Hello Danielle. We are deeply sorry for the less than quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, Ross A.
My dress is a soft white color and my sash came in bright white - mind you, David's Bridal customer service helped me order both after my appointment to find my dress. So, either the sash was ordered in the wrong color or the dress was ordered in the wrong color. I called to see what my options were because I cannot have a florescent white sash against a soft white dress. The customer service rep on the phone said they will not let me exchange my sash because it has been "over 30 days" and gave me no other options but to buy... read more
The important thing was that I had a good ENDING to my experience. I came prepared with about 6 dresses that I wanted to try on-the store had NONE of them. All of which said "in store" on the website. The dresses then brought to me were nothing like what I wanted to try...I was so upset I cried. Finally-they found one of the dresses I wanted to try on in the returns-and that is the one I bought. My sisters were going to look at dresses too-they measured them but never told them their size so they will be purchasing dresses... read more
I made an appointment for my bridesmaids to try on dresses. While the selection was good, customer service was not stellar. Lisa was a little slow. I had to go and get her from the front desk where she was talking with other employees to get her to come back to the dressing room to take care of my girls... clip the dresses tighter, answer questions, etc. towards the end we didn't know if the appointment had ended and if she had recorded what we liked because she was too busy taking care of somebody else.
Very rude. We had an appointment for bridesmaids dresses. We saw our consultant for a total of 5 minutes before she left to help someone else and never return. We were trying on dresses blind not knowing what styles were available in certain sizes and color. A lady just kept on watching us and making rude comments instead of offering to help. Come to find out she was a manager (Jen I think). The only women that was helpful was the one whose job was to hang dresses back up. Planning on going to a different Davids Bridal to o... read more
Business response:
Thank you so much for reaching out to us Julie. We apologize you weren?t provided the type of service we strive for. We will forward this information to our management team for review in hopes we can come to solution for all guests. We love for you to return for a better experience. If you are interested in returning or would like to discuss this issue further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
Not sure why they even have you make an appointment ahead of time seeing how the only thing the "consultant" did was show us to our room and not once offered any help or to see how we were doing. There were several employees on the floor and the place didn't seem too busy either. When we walked in we were greeted and asked to sign in then were told to browse. After 20 min of looking through their limited selection of average looking prom dresses we had to let them know we were ready for a room. Not once did anyone ask us if ... read more
My daughter and I along with my mom and niece went there today we walked in and not even a hello from either personal front desk no one even asked if we needed help while we were looking I then went up front after finding out we needed to get personal fitting room asked if I could get one another girl sharply said No another said it would be about 15 min so they called our name and the rude what that said no had us follow her no smile no how is everyone just a very miserable girl so we got our room she left never returned or... read more
Business response:
Hello Michellea, thank you for taking the time to provide us with your feedback. We apologize for the experiences you had in store. Do you know the name of the 1st associate you dealt with? If you would like to provide more details please email our corporate address dbcares@dbi.com (Subject: Attn Ross A) Best wishes. Ross A.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 4,808 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.