This profile has been claimed by the business owner or representative.
David's Bridal
- Bridal
- Tonawanda, NY
About this business
Location details
1204 Niagara Falls Blvd, Tonawanda, NY, 14150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Good selection. I did like the store size but it wasn't really set up for you to take people with you. It was only 2 spots to have brides walk out to. the employee that worked with me was a little pushy to get me to buy even though I wasn't sure about my dress (no I didn't buy it) but in fairness to her, I guess they do work off commission. One girl was told to just "ring the bell already". And she did. I know she wasn't sure because she said "im ...oh I don't know...I'm not sure". I hope she doesn't buy it because you ca... read more
After a slow start (we didn't have an appointment) we had a great time trying on dresses, looking at others trying on dresses. My daughter did find her dress at David's!
Poor Management & Customer service practices at the Niagara Falls Blvd location. Only concern is trumping up sales and screw delivering purchased products. Daughter was forced to give budget to make appointment. 3 days in a row prior to appointment got calls & texts every day confirming appointment. Was shown multiple dresses with tags changed to bump price up to her price range. Ordered dress & slip before leaving to assure everything would arrive with plenty of time. Received dress rather quickly, tags showed was over char... read more
Was advised by manager that all dresses have imperfections on the racks. I bought a dress that was not stained. I needed alternations. When I picked up the dress it was stained. They were trying to remove the stain, dress was Snagged. The manager stated that they are not a dry cleaner the dress was probably stained when I bought it off the rack because the dresses have imperfections. I haven’t heard anything from the Regional Manager yet. It’s been over 2 weeks.
If I could rate them zero stars I would. Alterations at this store were a total nightmare. As soon as I walked in I was approached by the alterations manager and she had explained that my dress had to be sent to another store as they were busy and it got stained in a few spots in the process. The wedding is a week away and she assured me it would be fixed. I tried the dress on and immediately started crying out of frustration. I’m a bigger girl and chose this dress because of my insecurity’s with my arms that the sleeves cov... read more
RecommendedMy sister in law said yes to the dress on Saturday. The associate she worked with was great and very helpful in the process from start to finish for her. Mother of the bride, best friend and I decided to look around at dresses for ourselves for the big day. I decided to purchase a dress and as I brought it up to cash out AnnaMarie F offered to cash me out. My sister in law had signed up for the loyalty diamond member program and my phone wasn’t accessible to look Her number up, so I asked her to come Over and provide her num... read more
Business response:
Hello Sarah, thank you so much for providing feedback regarding your experience at our Buffalo location. We appreciate your feedback and will be sure to share your concerns about which areas need some improvement so that we can provide you with a better experience in the future. DBI
What piss poor customer service I received on Saturday. My wedding dress arrived 3 months early so I went to pick it up. The older woman with glasses helped me and my maid of honor. When I asked about alterations and if pockets would be a possibility I was met with the response “oh honey not with this cheap of a dress”. I also picked up 2 bridesmaid dresses for bridesmaids that are out of town. The one bridesmaid dress is the second dress that was ordered for her because the first time it came in some pink color inst... read more
Business response:
Hello Amanda, we cannot apologize enough for the service you received during your recent visit with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. We would love the chance to talk with you further to address these concerns. Please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
if you want your wedding dress to be a complete disaster be lied to about what alterations can be done have crookedly sewn on material thats ripping and falling off this is the place for you. oh and suprise costs that they said and posted everywhere that wouldnt happen. they used 2 yards of my material to fix something i was charged twice for just to not have it done when i picked it up i literally had a giant pocket for a train i ended up having to fix every single alteration on my dress and some i couldnt fix because my ma... read more
Business response:
Hello Brittany, we would like to apologize for any frustrations that we may have caused you. We would like to look into your concerns further. Please email us at Dbcares@dbi.com (Attn: Buffalo), so that we can gather more details. Thank you, DBI
This experience was the absolute worst customer experience I have ever had. David’s likes to tell people it is size inclusive but that is completely untrue. My salesperson, Jody, didn’t begin helping us until 6:17 when my appointment was at 6. She said to look at the boards and find the dresses I liked and she would pull those for me to try on. I picked 5 I liked and she didn’t have any of them in my size. The front person then told her that she had friends waiting up front and I heard him say “she has an appointment but she... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 4,928 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.