This profile has been claimed by the business owner or representative.
David's Bridal
- Bridal
- Tonawanda, NY
About this business
Location details
1204 Niagara Falls Blvd, Tonawanda, NY, 14150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I had an appointment with David's bridal on niagara falls blvd. on february 11th. When I arrived I was about 5 minutes late and my consultant was still with another bride. I understand it happens but no one communicated this to myself, they just said oh she has been waiting for you.....really? So she asks me to come back to the dressing rooms to do measurements finally but when I get back there she is still with the other bride. I had to wait at least 10-15 minutes to finally get measurements done. I then was able to grab a ... read more
Business response:
Hello Amanda, We are terribly sorry for the experience you encountered with our Buffalo store. It's upsetting to hear that you were unable to try on more styles during your appointment with us. We would love to welcome you back and improve your visit with us. (dbcares@dbi.com Attn: Jill K) It would be an honor to assist you further, Warmest Regards, Jill K.
Business response:
Hello Ashley, We would like to apologize for falling short in providing you with a full five star experience. It would be an honor to help improve your most recent visit for you. (dbcares@dbi.com ATTN: Jill K) It would be an honor to help assist you further. Thank you, Jill K.
Two months ago for my sisters wedding me and her bridesmaids went shopping there and tried brides maid dresses on ! they said they did not have the dress in my size there so they gave me a different style but in my size. The other girls order their dresses I said I want to lose weight first so they told me I had till the end of December. when I went to Go get sized they told me the dress didn't come in my size ! Which made me upset because they should've said something when we are all trying dresses on they never said it nev... read more
Business response:
Hello Caitlin, We are so sorry for the experience you encountered with our Buffalo location and would like to speak with you if you would like to contact us at dbcares@dbi.com. (Please add a subject - Attn: Jill K Buffalo Store). We would be honored to looked into your style and locate the proper size for you. We completely understand your frustrations and would love to ensure we assist you further. Thank you, Jill K.
The ladies in the store are wonderful but the warehouse gets a 0. It took them 6 months to get my dress here and it's way too big. I lost the opportunity to reorder due to their negligence and got zapped $300 for alterations on a $600 dress. Your error my $ why is that?
Business response:
Hi Katie, Thank you so much for providing our Evansville location with an amazing star rating. We are so happy you enjoyed your visit with us. If we can assist you further please let us know. (dbcares@dbi.com) Thank you, Jill K
It was a terrible experience if I could give them 0 stars I would. I was super excited to look at bridesmaids dressing and I have 10 bridesmaids so you think they would be more helpful considering I was giving them a lot of business. I got to my appointment 15 mins early and I had to wait which was fine because I was early, but then I had to wait 45 mins past my appointment so I finally went over to the lady and asked what was up they said they had been looking for me and couldn't find me, which was a lie because I waited ex... read more
Business response:
Hello Cassandra, We are so sorry for you less than enjoyable appointment, and feel awful that the highest quality of service was not provided. Our mission is to offered exceptional service to all of our guests. If you would like us to assist you further, please email us at dbcares@dbi.com Attn: Jill K, so we can help improve your experience with David's Bridal. Thank you, Jill K
My mom called me in tears after leaving this location. The employees were talking about her while she was in the dressing room. It made my mom embarrassed and ashamed of her size. How dare you!
I was the only bride trying on dresses during my scheduled appointment and felt so pressured and rushed. Once I tried on 3 dresses, the sales consultant stopped letting me try dresses because according to her "I found the one". She also insisted that I buy the dresses immediately or else I would come back crying next week. She continued to pressure me saying "I'll call the designer and get the deadline moved for you because everyday we have hordes of girls coming in crying because they did not buy immediately". II never felt... read more
They rush you through your scheduled appointment
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 4,928 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.