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David's Bridal
- Bridal
- Florence, SC
About this business
Location details
The Commons at Magnolia, 2853-B David H. McLeod Blvd, Florence, SC, 29501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The most worst experience my friend drove 3 hours to be treated awful she left in tears on her 3 hours drive back home they talked to her rude and told her she had to hurry up there were others needed their help. They did not need her business and we sure did not need there's we found the perfect dress 1 mile from her home would not send my dog to David's Bridal in Florence SC.
Business response:
Hello Debra. We are deeply sorry for manner in which our staff members interacted with your friend during her recent visit. At David's Bridal we strive to create a wonderful experience for all of our guests and we did not live up to that standard for her. It is not our intention to upset your friends and we will assure you that our team will be using your feedback in training and coaching to ensure better customer service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com. Tha... read more
RecommendedSheri was awesome!! Thank you for your help finding the perfect dress!
Business response:
Hi Jeanette, we are so glad Sheri was able to provide you with an excellent customer service experience. Best wishes, April B.
RecommendedWe had a great experience at the Florence location. Kim was extremely helpful and a pleasure to work with
Business response:
Hello Tammy, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
They do to many scams. They scam over people a lot. Would not,recommend this place to a friend. Enter a contest they play dumb when you win.
Business response:
Hello Kelly, we are very sorry to hear you are having this experience. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
The lady in the alteration dept, Nom, was very knowledgeable and made me feel very comfortable . I have enjoyed the experience with David's very much.
Business response:
Hi Barbara! We are so glad that Nom has had the pleasure of assisting you with your alterations. We appreciate you sharing your compliments with us and will be sure to share them with her! Best wishes, Ellice J.
I ordered my dress which was ordered in the wrong size. So the manager offered to alter it for free then I was measured for the alterations by a member of the alterations staff Mary. A week later I was called to come back in to try on the dress. Well the dress had not been touched by anyone they just wanted to check the measurements that had already been taken. So I drove essentially over an hour for a 5 minute fitting that was not necessary. Being y’all I had to also have a ribbon added to the bottom of the dress. I made ar... read more
Business response:
Hello Pam, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
So after my negative experience with trying dress on in North Charleston to ordering my dress offline and having the buttons falling off I was so ready to just be done with David's bridal and go to another store all together. However the dress I had my heart set on went on such a good discount I was going to go in and get the dress and put it on layaway. First associate I talked to said yes I could put the dress on layaway over the phone no problem. So a couple days later call to put the dress on layaway and was told no sorr... read more
Business response:
Hello Victoria. congratulations on your upcoming nuptials! It sounds like our team did an incredible job assisting you on your bridal journey. Thank you for taking the time to share your kind words for our team. We are so thrilled to know that you received the once in a lifetime experience that we strive to give all our of guest.We will definitely pass along your praises! We thank you for sharing your experience with us and we appreciate you five star rating. Best Wishes, Cierra S.
The first time I went there to find my dress the experience was good. I had family and friends there and felt like I was enjoying myself. I did find the dress. I just recently went back to pick up my dress. I obviously wanted to put it on before I walked out the store with it. I was by myself. The lady brought the dress back and asked if I needed help and I told her yes for the buttons. I can get into it until that part. I then put the dress on and went to open the door to have her button me. No one was there I was standing ... read more
Business response:
Hi Kara, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Cierra S). Best wishes, Jessica H.
Very pushy associate, budget was stated at the beginning of the visit and although some dresses were within the budget the associate kept bringing add on items that were all above the stated budget. A bridesmaid and myself actually found my daughters perfect dress under the budget.
Business response:
Hello Vicki, we would like to take the time to apologize for the lack of service your received and the long wait you endured. David's Bridal we strive to give all of our guest memorable experience and we are disappointed that we did not do that for you. Thank you, Cierra S.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 2,670 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.