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David's Bridal
- Bridal
- Jacksonville, FL
About this business
Location details
The Shoppes at Southside, 9990 Southside Blvd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
We went to this location today and my mother was greeted with worst attitude by an employee. My mother does not speak English perfectly and it was clear that this played a role in the amount of unprofessionalism that was displayed. We went in to look for two possible things... a tie that matched my mother's dress and a new wedding dress for me since mine had recently been lost in the mail. When we walked in, an employee asked "What are you guys looking for today?". My mother explained that she wanted to see if they happened ... read more
Business response:
Please accept our apologies for the unprofessional treatment you and your mother experienced during your visit. The behavior you described is completely unacceptable and does not reflect the welcoming, respectful service we strive to provide every guest. We are deeply sorry that language barriers and lack of clear communication about our appointment policy led to such a disappointing experience, especially during such an important time as you searched for your wedding dress. Your feedback is incredibly valuable to us, and we... read more
Instead of welcoming me as a customer the first question was "DO YOU HAVE AN APPOINTMENT" Then I said yes I schedule one earlier today. They said we'll you can't try on anything until after our 3pm appointment. Then 320pm came and I said looking around the almost empty dressing room. Can I try something now, no we are still waiting on the 3pm person. Then I walked to leave the Greeter said bye I said Thank you and exited the store.
Definitely don’t recommend this location. Got my dress from here and everything. Went back to buy jewelry to complete my wedding outfit and stood there for about 10 minutes while 2 employees talked about someone’s lunch instead of checking my purchase out so I could leave. Rude.
Business response:
Hello Nicole, we are truly sorry that you did not receive better service during your recent visit with us. This is not the type of service we expect to provide for any of our guests. We at David's Bridal strive to provide each and every one of our guests with exceptional service from beginning to end, and we are so sorry that is not what you were given. Thank you for taking the time to share your experience. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made.... read more
I don’t recommend Davis’s Bridal at all. Horrible customer service throughout our whole buoying process. Started with trying to find the perfect dress for for my sisters wedding day which came to be a horrible experience needless to say she didn’t buy her dress from them. However we did for the The bridesmaids dresses which was also a nightmare. They came in late after being ordered 7 weeks in advance and being told they would be in before the date given not to worry. Alterations had to be rushed. It has just been such a d... read more
Business response:
Hello Rachael, we deeply apologize that you and your parties time with our Jacksonville team has been disappointing. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more help, please email us at DBCares@dbi.com (Attn: Jacksonville South) with all details. Best, BrittianyB.
TL;DR: IF you choose David's Bridal, make sure you go for a fitting AT LEAST 6-8 months before the event in order to ensure availability of color/size, and be extremely weary of the return policy. Long story short, in order to ensure I had a dress to wear in my best friend's November wedding, I was forced to purchase a dress in store I did not like because it was all that was available according to the associate. The manager was rude to her staff in front of us, made rude comments about us when she didn't think we could he... read more
No prom due to covid-19. Bought a $200 dress at the end of January and then prom was canceled. They won't take the dress back unless you bought it after March 3rd. Not fair at all. Dress has never been worn and have the reciept. I called before they closed for Covid and they said I could bring it back after they reopened back up. Today I was told sorry can't take it back unless it was purchased after March 3rd.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 4,954 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.