David's Bridal

4.7

Bridal
Jacksonville, FL

About this business

Consumer Goods Bespoke Clothing Bridal

Location details

The Shoppes at Southside, 9990 Southside Blvd., Jacksonville, FL, 32256, United States

Get directions

Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 6:00 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.74,955 reviews

Select a rating

Sharon Glaesmann Moore

9 years ago

I was on time for my appointment. I had to wait over 15 minutes for my consultant then was told she would be sharing her time between myself and another bride! Unacceptable and very unprofessional! Several dresses were selected by members of my party for which I tried on all of them before my consultant ever offered a corset/bra or spanx (it was obvious to see I am a plus size bride). My consultant made several remarks letting everyone in my party know that she was a dictator and even referenced that all will comply! REALLY!... read more

Business response:

Hello Sharon. We would like to take this opportunity to apologize for your experience. While we do sometimes need to have our stylists work with more than one guest at a time, we strive to give everyone the attention and focus that they deserve. We are saddened to hear that your consultant was not able to do that for you. We would love to have you back for a better experience. If you would like to do so, please email us at Dbcares@dbi.com (attn: Ellice) so we can set up a comeback appointment for you. Thank you, Ellice J.

Lindsey Harris Lowens

9 years ago

Business response:

Hi Lindsey, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice). Thank you, Ellice J.

Samantha Parker

9 years ago

Awful experience! I made an appointment earlier in the week so i thought i would have a consultant assigned to work with me. During my appointment i was passed of to 3 different consultants! The first one, Kari, was nice and listened to me, but i barely had the first dress on when i was told she had to hand me over to another consultant. It was a disaster from there. They were bringing me dresses that were way out of my budget. Plus, instead of bringing other styles for me to try, they continued bribing the same types of dr... read more

Business response:

Hello Samantha. On behalf of David’s Bridal please accept our most sincere apology. Our goal is to make sure every guest leaves well taken care of, and unfortunately we did not live up to that standard. I will make sure to share your feedback with our store. I would love to have someone on our management team follow up with you on your experience. Please email me at dbcares@dbi.com (attn: Ellice) with your contact information so that we can do so. Thank you, Ellice J.

Rebecca Lavelle Williamson

9 years ago

My consultant, carol was the worst. She had absolutely no personality and enthusiasm at all. And she was at least 20 minutes late to meet with me and my family for our scheduled appointment. I would never advise anyone to go there. Shop online. I found my dress and I am so happy with it! Sincerely! Rebecca! Not Rachel!!

Business response:

Hello Rebecca. We are so sorry to hear that your recent visit with us was not a pleasant one. Our number one priority is to ensure that all of our guests have a great experience, and we unfortunately did not provide that for you. We appreciate you taking the time to share your feedback. We will pass it along to our team. Thank you, Ellice J.

Kasey Yaeger Winter

9 years ago

When I went for my fitting the seamstress made me cry. She said "you better not breathe too hard because this dress is gonna burst". Seriously? I'm not saying don't tell me that it's too tight, but they need to remember that they are playing a part of a pivotal point and a major memory that will be stuck with a bride forever. I always imagined myself glowing during my fitting, but instead I felt discourage and self conscious. Anddddddd when I went back for my final fitting, the lady ripped a clasp off and was gonna leave it ... read more

Christie Rivera

10 years ago

A handful of people are actually nice, patient and respectful. Most of them rush you and are rude. Not considering this is your BIG day and you want it to be perfect

Lawrenson Christy

10 years ago

Uninformed that our color was being discontinued. Were told we had all options but in reality only two dresses available. Eight week minimum so very unhappy with experience.

Donna Brown

10 years ago

We purchased a nice wedding dress good sale price then when time for alterations which little was needed they charged us almost the same price as the dress as I called a sent email and did that twice and of course no rep called back we were hundreds of dollars for a few alterations would never recommend or go there again.