This profile has been claimed by the business owner or representative.
David's Bridal
- Bridal
- Jacksonville, FL
About this business
Location details
The Shoppes at Southside, 9990 Southside Blvd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hi Lindsey, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice). Thank you, Ellice J.
Awful experience! I made an appointment earlier in the week so i thought i would have a consultant assigned to work with me. During my appointment i was passed of to 3 different consultants! The first one, Kari, was nice and listened to me, but i barely had the first dress on when i was told she had to hand me over to another consultant. It was a disaster from there. They were bringing me dresses that were way out of my budget. Plus, instead of bringing other styles for me to try, they continued bribing the same types of dr... read more
Business response:
Hello Samantha. On behalf of David’s Bridal please accept our most sincere apology. Our goal is to make sure every guest leaves well taken care of, and unfortunately we did not live up to that standard. I will make sure to share your feedback with our store. I would love to have someone on our management team follow up with you on your experience. Please email me at dbcares@dbi.com (attn: Ellice) with your contact information so that we can do so. Thank you, Ellice J.
My consultant, carol was the worst. She had absolutely no personality and enthusiasm at all. And she was at least 20 minutes late to meet with me and my family for our scheduled appointment. I would never advise anyone to go there. Shop online. I found my dress and I am so happy with it! Sincerely! Rebecca! Not Rachel!!
Business response:
Hello Rebecca. We are so sorry to hear that your recent visit with us was not a pleasant one. Our number one priority is to ensure that all of our guests have a great experience, and we unfortunately did not provide that for you. We appreciate you taking the time to share your feedback. We will pass it along to our team. Thank you, Ellice J.
When I went for my fitting the seamstress made me cry. She said "you better not breathe too hard because this dress is gonna burst". Seriously? I'm not saying don't tell me that it's too tight, but they need to remember that they are playing a part of a pivotal point and a major memory that will be stuck with a bride forever. I always imagined myself glowing during my fitting, but instead I felt discourage and self conscious. Anddddddd when I went back for my final fitting, the lady ripped a clasp off and was gonna leave it ... read more
A handful of people are actually nice, patient and respectful. Most of them rush you and are rude. Not considering this is your BIG day and you want it to be perfect
Uninformed that our color was being discontinued. Were told we had all options but in reality only two dresses available. Eight week minimum so very unhappy with experience.
We purchased a nice wedding dress good sale price then when time for alterations which little was needed they charged us almost the same price as the dress as I called a sent email and did that twice and of course no rep called back we were hundreds of dollars for a few alterations would never recommend or go there again.
THEY STABBED ME WITH AN ALTERATIONS NEEDLE AND GOT BLOOD ON MY DRESS!!!!!!!!!!
This is by far the worst davids bridal. The first dress I received was the wrong color. So I ended up getting a completely different dresss. When I to pick it up the ladies were very rude and acted as if they didn't want me to try on the dress. Come to find out the dress had a few rips and stains all the over. I wasn't taking a $1500 dress home that had rips and stains as if they were letting people try my new dress on. After arguing they ordered me a brand new. when the new dress arrived I received an email and was told I ... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 4,928 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.