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David's Bridal
- Bridal
- Jacksonville, FL
About this business
Location details
The Shoppes at Southside, 9990 Southside Blvd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Unfortunately my experience was not at all as I expected a dress experience should be. No one was knowledgeable about the proper undergarments I should be wearing. When asked to view them I was left to wonder the store on my own. I felt as through most of my time in the store I was left to my own clutches minus someone to help me in and out of a dress that’s the only employee interaction I received. However I’m thankful that DB as a company has provided many wonderful dressed and I did find my dress the environment and emplo... read more
Business response:
Hello Mariah, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. We would love the opportunity to have you back for any additional needs so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
Unless you’re a bride shopping for a dress there, they treat you like a second class citizen. Even then, I heard one of the women making backhanded sky comments at one of the brides trying on dresses when I was there with my daughter looking for her flower girl dress. So maybe they treat everyone like that. 🤷🏻♀️
Business response:
Hello Brittany, We are terribly sorry to hear that you and your daughters time with us was disappointing, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. We would love the opportunity to have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
RecommendedSophie made my day so special. She was patient, helpful & added all the extra touches. Couldn’t have found my dream dress without her🥰
Business response:
Thank you so much for your kind words, Leah. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedThink I need to give a shout out to Makaylah at David’s Bridal in Jacksonville, FL! I have been shopping for weeks for my red carpet gown. I’ve gone to every place in Valdosta and almost every single one in Jax. After shopping for hours upon hours, I found the perfect dress last weekend, Sunday. Only to get an update call this past Friday that it will not be here until this Thursday/Friday and still need to be altered. Well. We leave on Thursday for the awards show. Soooo. Panic set in. I shopped in Jax for hours yesterday a... read more
Business response:
Thank you so much for your kind words, Autumn Martin. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Overall nothing to write home about... I got what I wanted and that was a bridesmaid's dress. I went and tried on the dress that I had been looking at online and ordered it to the store in the color that I wanted. The dress did come quickly BUT it's smaller than the one that I tried on originally and fits differently which is pretty frustrating considering I spent $160+ on it and now have to have it altered and hemmed. I've heard that they do alterations at this location but at no point during either of my visits was this ... read more
Business response:
Hello BreAnne. We are upset to see that you did not have a better experience with our store. We want to ensure that our guests are receiving great service and pristine merchandise. We apologize and will use this feedback to improve. Thank you, Ellice J.
Man if there were negative stars I’d vote that - this is the second time I’ve had to deal with this place for a wedding and it just sucks the fun out of everything. No beverages on the floor meaning no champagne - girls aren’t smiling or happy to help. Finally got what we wanted specifying must come in by certain date and once paid they let us know It’s not and no refunds, no credits, no help. Never seen a more sour face bunch of jerks in my life. Our group trying to be happy, excited about our beautiful friend getting marri... read more
Business response:
Hello Aprill. We are sorry to hear that your time with us was not more enjoyable. We want to create a fun and positive atmosphere for our customers as well as providing accurate information. We apologize for falling short of this and will work to improve. Thank you, Ellice J.
My future daughter in law was body shamed by one of your “associates “. Not only is this unprofessional, more importantly, it was shameful and disrespectful. I will tell any future bride to never shop in your so called establishment.
Business response:
Hello Kathy. We would like to apologize for the service you received at our store. We value and respect all of our customers and we are deeply sorry if we made your future daughter in law feel any other way. We would like to hear more about her experience, and invite her to email us at Dbcares@dbi.com (Attn.Ellice/JacksonvilleSouth) with more details. Thank you, Ellice J.
I was there yesterday with my future daughter in law and it was not the best experience. We had to wait a half hour past her appointment time to be helped. The bridal consultant was very rude to the mothers present. They also stuck the bride to be in a dressing room in the back hallway instead of the full mirrors in the front dressing rooms. Than after an 1 hr. and 15 minutes after she was helped, she was told her time was up and she would have to make another appointment. Not the bridal experience we were expecting. Very po... read more
Business response:
Hello Beverly. We are so disappointed to hear that your time with us was not more enjoyable. While it is a company wide policy that we must keep to our appointment times, we understand that our guests are making a big decision and that it can take time to figure out the best dress for your event. Rudeness is unacceptable and we apologize. We will be sharing your experience with the management team and would love to have you back for a better visit. Thank you, Ellice J.
I am only giving 1 star cause I can't give 0. This is the worst customer service I ever experienced my whole life. They do not honor their prices, their are rude and very misleading. Do not believe in the clock in their website, they keep changing the prices despite of the promising time the sale will last. A good customer service would put the customer in first place. First and last time here. Oh, and if you do not like walk-ins, you should let people know (they are very busy with their appointments...)
Business response:
Greetings, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ellice J. ? (Insert City/Store Location)). We will be sure to share ... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 4,955 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.