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David's Bridal
- Bridal
- Ft. Myers, FL
About this business
Location details
4224 #8 Cleveland Ave, Ft. Myers, FL, 33901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Disappointed with our trip yesterday. The manager quickly shut down the bridal party helping the bride pick out choices. The bride asked everyone in the party to pick out there choices. Unlike the glamorous experience you see on the shows this was nothing close. The manager told us not to make it stressful for the bride. Maybe she read this in a manager handbook but unless you know our friend she thrives on knowing everyone helped choose the best dress for her. I highly suggest a work meeting in how to make someone feel spe... read more
Business response:
Hello Christina, we are very sorry to hear that you were disappointed with your experience. We understand your frustration and we would love the chance to have you all back to deliver a better experience. Please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) to return. Thank you, BrittianyB.
Disappointed with my experience here.... Thankful I brought a friend to help me as there was never anyone around to assist. I made an appointment to reserve my spot, however I’m guessing they were very short staffed? And my consultant was busy elsewhere?? The entire time. I felt rushed, when my consultant was l able to assist me, I was told there was a limit and I could not try on any more dresses (I had not seen that in the terms before hand and was greatly saddened) I had tried on four dresses . Covid is awful enough Not ... read more
Business response:
Hello Suzie Q, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com. Best, DBI
Service was poor, top of only 5 dresses Wasn’t asked if we wanted/ needed accessories. We drove more than hour to be very disappointed. The 5 dress thing is horrible. I did the work for your employee... I won’t be returning.
Business response:
Hello Michele, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We would love another chance to restore your faith in our brand, please email us at dbcares@dbi.com. We can schedule a second appointment at the same store or if you would like to try a different store we can assist as well. Best DBI
Made an appt. and there were no short dresses for me to try on. My stylist had to juggle multiple ladies. Then after not being able to try anything on, I received 3 text messages stating I did not show up.
Business response:
Hello Renee, we are sorry that you did not receive more assistance. While it is customary for our stylist to assist more than one customer at a time, we want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) Thank you, BrittianyB.
Worst experience!!!! Be warned!!!!! this location (fort Myers Florida)only wants you to pay a HUGE alteration bill!!!!! This location could have easily ordered the smaller size but refused to. I got a dress that was a size too big. This location was wanting me to get 400 dollars in alterations. And wanted to tell me I could NOT fit into a smaller size. I called the Tampa location who very kindly said if they were taking a inch or more in on the waist I could more then likely fit into a size smaller. And she checked to see w... read more
While I’ll admit David’s has a wide variety of gowns to choose from and I DID find my dress there, I won’t be going back for my alterations and other accessories. Our attendant talked to us in such a demeaning manner. At one point she cut off my MIL from speaking and even held up her finger to her to make her stop. I feel like she was on some kind of power trip the other attendants weren’t on, it was as though she was controlling what gowns I could try on instead of letting me explore on my own.
Business response:
Hello Beth, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. To further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyB.in the subject line. I will be sure to share your experience with our management team so that we can improve our service. Than... read more
We had the worst experience, it was our first time shopping for dresses. They had very little inventory and the sales person just kept telling her that she doesn’t really want white, come to find out she wasn’t even sure what dresses came in white she was not listening or even familiar with her on line choices she made. Our appointments was 1 hour which is not enough time and it doesn’t help when the sales person only brings 1 dress at a time. Very non bridal experience!
Business response:
Hello Anita, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. We would love the opportunity to have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
my future wife went there to view dresses and apparently someone by the name of Abigale decided her time was more important than the person helping and my fiance. when she made the comment "not like she can afford this dress" is when we decided not to go with this place. pathetic.
Business response:
Hello Justin, we are very sorry to hear that your future wife was disappointed with her experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have her back to deliver a better experience. Please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) to return. Thank you, BrittianyB.
Why do they size you when they bring you a dress 8 sizes too big? How am I supposed to pick a dress based on a size that is extremely huge and pinned up! So sad! I thought they were the experts....
Business response:
Hello LaKeesha, we sincerely apologize that you are unhappy with our services. We strive to have our full range of sizes on hand for all of our guests, however being an off the rack store our inventory is subject to change and our team may not have had the size needed on hand for you to try. Our team takes measurements so that we can provide a suggestion of size when it is time to order. Best, BrittianyB.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 6,039 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.