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David's Bridal
- Bridal
- Ft. Myers, FL
About this business
Location details
4224 #8 Cleveland Ave, Ft. Myers, FL, 33901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Horrible customer service. The lady Lucy helping me was very rude and rushed me the entire time. Made me feel completely uncomfortable with myself. Kept bringing me dresses that were not my style. Constantly checked her watch to make sure my time did not run over. When looking for a dress for the one day I will ever wear one for my wedding I would of thought they would of been a little friendlier. I ended up going to another shop that actually cares about their customers and does not treat them like a number.
Business response:
Hello Katie, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our services during your recent visit. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. We understand that you have gone else where, however if we can assist you with anything further please let us know. Best, Brittiany.
Better respect for the customer and allow them to look more instead of rushing them and never argue with customers or potential
Business response:
Hello Virginia, thank you for your feedback. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
Worst experience ever, dealt with 2 different locations and both were lack luster customer service. The alterations dept was a complete joke; they are over priced and under delivered. I wouldn’t recommend them to anyone. Poor corporate customer service as well; they treated as I didn’t matter and just kept apologizing. Also, they didn’t do anything to resolve the issues.
Business response:
Hello Samantha, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
We had an appt yesterday and once our time was up that was it. The niece wanted to continue to look and try on dresses but we were told to come back again another day. Luckily, we left there and across the parking lot was another bridal store. We stopped in, were helped right away and She said yes to the dress. David’s lost our sale because they rushed us out.
Business response:
Hello Barbara, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our services during your recent visit. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. We understand that your niece found her gown at another location, however if we can assist you with anything further please let us know. Best, Brittiany.
RecommendedGreat selection and incredible costumer service. Ashley and Rox are very helpful.
Business response:
Hello Hope, Thank you for your review! We are so happy to hear that our team was able to help! Best, BrittianyD.
They just took my $$ for a deposit and didn’t explain anything to me about my dress and the options I had. When I walked in for my alterations, I was looked at like I had 5 heads and made me feel like it was my problem to fix. Nobody could give me answers for any of the questions I asked. So much for making this process enjoyable. I really don’t care to go back and retrieve the garment.
Business response:
Hello Court, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
Lucy was the absolute sweetest tentative salesperson
Business response:
Hi Brenda! We are so happy to hear that you enjoyed your time with our team! Thank you for your wonderful feedback! Best, BrittianyD.
Cant remember who I had but doesnt matter since she told me she was quitting 3 days later. Drove an hour to find my dream wedding dress only to be adbonded after the wrong style etc dress was brought to me. No one followed up after the appointment. Wont be back.
Business response:
Hello Meredith, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyD.) Thank you, BrittianyD.
Had a terrible experience. Went in on Dec 3rd, found my dress. I was told that it was ordered and I could put it on layaway. I was told that the dress would arrive in March. I went in on Feb 1st to make my final layaway payment. As I was leaving the store they called me and told me that my dress had arrived early and was actually at the store. I turned around and went to get my dress. No one offered to let me try it on the dress or even unzip the bag for me. I looked at the dress once I was in my car since I couldn't hold it... read more
Business response:
Hello Marissa, thank you for taking the time to share your feedback. We deeply apologize that our policy was not properly communicated. Please know that we take our customers feedback seriously and we will be sure to provide our team with yours to ensure better service in the future. If there is anything more we can assist you with please let us know. Thank you, BrittianyD.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 6,039 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.