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David's Bridal
- Bridal
- Eau Claire, WI
About this business
Location details
White Oak Commons, 4840 Keystone Crossing, Eau Claire, WI, 54701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My dress zipper became unstitched all the way down my back at my reception resulting in me having to leave. David’s Bridal wouldn’t reimburse me for anything, they said they’d replace the zipper but that’s useless to me at this point. What poor quality and poor customer service on such an expensive dress
Business response:
Hello Shannon, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B.
Not to fond of this place one bit, the associates all have the look on there face like there better than everybody else.. I went there 4 times and my person helping would disappear to help other customers, so what the heck is the point of an appointment!!!
Business response:
Hello Dorothy. We would like to apologize for the less then professional attitude you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will share it with our team to ensure a better experience in the future. Best wishes, April B.
The main manager is very rude and pushy, not friendly or accommodating.
Business response:
Hello Abby, We are terribly sorry to hear that your visit with our location was anything less than magical, and we would love the chance to ensure you are celebrated as you deserve. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location) so we can speak with you further regarding your visit. Humbly Yours, Jill K.
Business response:
Hello Jessica, we apologize for the experience in store. If you need any further assistance, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
The service was horrible. The woman that had helped me seemed to be confused, looked like she had no clue what she was doing. Showed her my favorites I had marked on my account, she brought me a couple but that was it. Asked for certain details and everything was no we don't have it, it don't come in that color, it won't be here in time, no we can't add sleeves. It was one excuse after another. The two dresses that she did bring me on her own were way out of my budget. She acted as though if you didn't buy an expensive dress... read more
Business response:
Hello Lisa, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn April B.) Thank you, Steven E
My future sister-in-law's bridesmaids dresses were first ordered in the wrong color. Then one of the bridesmaids dresses was never ordered. After the bride spoke with an associate on the phone to reorder the dress they STILL did not place the order. The bridesmaid & bride discovered this as the bridesmaid was calling to see when she could pick up her dress that should've been ready by now. The associate was rude and blamed the bride for not ordering the dress to only discover throughout the conversation that the very rude as... read more
Well lets just say that they need to make their policies very clear when you are purchasing a dress from there. Who in their right minds would even sell an off the wall wedding dress to someone after it was tried on,sweat on and possibly have makeup on the inside? Very rude to customers too! Sorry but I will NEVER EVER step foot into their business nor will I ever purchase a dress from them! They even acted like putting a dress onto Layaway was a crime.....SHAME ON YOU PEOPLE!!!
Business response:
Hello Susie, we cannot apologize enough for your less than satisfactory trip to David?s Bridal. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better selections and customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Best wishes, April B.
I ordered a prom dress from here in February and it still hasn't come in when they said it would be in by March 7th and I called multiple times and now they say it wont come until the day before my prom date. I also had a friend who ordered a dress here the same day I did and it has already come and is already altered.
Business response:
Hello Brittany, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B City/Store Location). Best wishes. April B.
All the staff were super nice and never made us feel like we weren't good enough to be there because we are not stick figures. They made us feel just as special as the size zero girls!!
Business response:
Hello Jana, We are so happy to hear how amazing our team made you feel at our Eau Claire store. Thank you so much for providing us with a star rating! If you need any further assistance, please contact us. (dbcares@dbi.com Attn: April B.) Thank you, Jill K
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.9 star rating with 4,860 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.