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David's Bridal
- Bridal
- Orland Park, IL
About this business
Location details
Park Pointe Plaza, 14916 LaGrange Road, Orland Park, IL, 60462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I’m not the type of person to write bad reviews, but I just had to today. I am the bride who is having her wedding next month. I chose to go through David’s Bridal for my bridesmaid dresses. I went to the David’s Bridal in Orland Park, I DO NOT recommend anyone going to this location, not sure if it’s just the location or the company. All my bridesmaid who went to get a fitting done, not only are the workers rude and not helpful, they also do not know what they are doing!! I had to go back a couple times myself along with my... read more
Worse sales lady ever. Why would she keep showing us size 20 or 22 when the bride was a 30-32 dress she couldn’t even try to fit in it to get a idea to see what it looked like. Then she would leave us to help others then tell us to go look at dresses ourselves . I hope she doesn’t work on commission . The smallest rooms to try dresses on. No discounts . We had to pay $11 to put the wedding dress in when the dress already cost 1,000.00 .
Business response:
Hello Sharon, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I typically don't complain much and give everyone the benefit of the doubt, however every experience I had at Davids Bridal was horrible! Was the only vendor that made me actually cry. From the beginning when I bought my dress I was not given the option to try on a different size, not thinking about it I bought the size they suggested, only to find out this is how they make money on alterations. No one mentioned a slip to me when I bought my dress, and the following visits when I asked about a slip, no one seemed to know wha... read more
My friends and I walked in today to try on bridesmaid dresses. Since we did not have an appointment, we were told that only one of us (we were a party of 5) could dry on dresses in one fitting room. When asked why, we were told that there were 2 bridal parties on their way for a 6PM appointment (it was currently 5:28PM). Our bride was also approached by the store manager & asked why were we looking for dresses when the wedding was so far in advance (September 2019, today is December 28, 2018). We complied and finished by 6:1... read more
Business response:
Hello Keenisha, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
My friends and I walked in today to try on bridesmaid dresses. Since we did not have an appointment, we were told that only one of us (we were a party of 5) could dry on dresses in one fitting room. When asked why, we were told that there were 2 bridal parties on their way for a 6PM appointment (it was currently 5:28PM). Our bride was also approached by the store manager & asked why were we looking for dresses when the wedding was so far in advance (September 2019, today is December 28, 2018). We complied and finished by 6:1... read more
The dress selection for bridesmaids is pretty extensive which is great. We arrived 10 minutes early for our appointment, and were told our stylist would be with us shortly. We started looking at the dresses, but were encouraged to wait for our stylist. We weren’t greeted until almost 30 minutes after our appointment was scheduled to start. She then told us to pick our top 3, and then started our dressing rooms. We spend a majority of our appointment waiting to see if she could pick us other dresses, because when we went to g... read more
Business response:
Hello Allison, we would like to take the time to apologize for the lack of service you received on your recent visit to our store. Our number one focus is our guests, and we apologize if this is not what you experienced during your visit. We appreciate you bringing this to our attention, and we will be sure to let our management team know so that we can re-evaluate our current staff capacity. Thank you, Steven E.
Very unprofessional service.
Business response:
Hello Kels, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
Absolutely horrible customer service at the Orland Park location! They ordered me the wrong bridesmaid dress!! Even through I had the right one on, gave the girl the dress to get the information and the color, they still ORDERED THE WRONG DRESS (they did get the color right though🤔). I ordered it to come straight to my house so I didn’t have to go back in there, of course now I had to. I get there, the only apology I got for my hassle was from the girl at the front door, NOT the TWO managers at the counter!!! Now, I ha... read more
Business response:
Hello Kim, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Orland Park location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
I went to Davids Bridal today because of the House of Brides shit show im currently in. I was so upset and stressed over a wedding dress (that should be the least of my worries) I walked into Davids bridal this morning and already felt instantly as ease.. Neva made sure I was in good hands, SUPER personable and even though she was running around the store with another bridal party she made sure she still gave me the attention i needed! She actually picked the dress I WALKED OUT OF THE STORE WITH!!!! I could not thank Neva an... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 7,075 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.