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David's Bridal
- Bridal
- Orland Park, IL
About this business
Location details
Park Pointe Plaza, 14916 LaGrange Road, Orland Park, IL, 60462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
So I had an appointment at 5 pm for my bridesmaid fittings and we were running late due to traffic so I gave them a courtesy call to make sure it would still be ok to come and whoever I spoke with (unfortunately I didn’t get a name) told me it was fine and to just come at 5:30. Upon our arrival I was greeted with Danielle and she’s hostile because of my arrival time and tells me that I will only be meeting with my consultant for 1/2 hr, mind you- I called before 5 and they told me it was ok?? I was upset and explained to Da... read more
Business response:
Hello Ivana, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team.We would love to have you back to provide you with a much better experience. Thank you for taking the time to share your experience with us, Steven E.
Worst customer service ever. We had an appointment and our consultant barely greeted us and left us waiting for her to return. The bride then put back on her clothes and had to go find dresses herself. They overbook their appointments and offer horrible customer service. Once we found a dress the bride liked, we asked the consultant to check to make sure it would be in before the wedding. She disappeared and never returned. We met her at the register and she informed us they couldn't order it in time. Offered us off the rack... read more
Business response:
Hello Christina, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
Worst customer service ever. We had an appointment and our consultant barely greeted us and left us waiting for her to return. The bride then put back on her clothes and had to go find dresses herself. They overbook their appointments and offer horrible customer service. Once we found a dress the bride liked, we asked the consultant to check to make sure it would be in before the wedding. She disappeared and never returned. We met her at the register and she informed us they couldn't order it in time. Offered us off the rack... read more
I was at David's on Saturday searching for bridesmaids dresses (I am the Bride). I had 5 bridesmaids there to get their dresses (all choosing their own style in the color of my choice). When our consultant was available she was wonderful. Very accommodating for all of my guests and pulled all of the dresses they wished to try on. This was wonderful. My reason for knocking one star was that our consultant wasn't with us for a lot of the meeting. Upon checking in she was still with another Bride. Which I totally get - buying a... read more
I came to the store on a Monday looking for a dress and person who had wasn't very attentive, she kept disappearing have look her when I needed help. So initially, I was very disappointed with this location. But came back to pick up her dress and get alterations done....I had the pleasure of having Lisa help me and daughter. She was amazing, she helped find shoes to go with the dress, she was attentive and even when we went back to get the alterations...she checked on us make sure we were still fine. The lady who did the fi... read more
So yesterday was my appointment with my three bridesmaids. The Consultant was ok. She wasn’t much help when it came to asking for advice on different dresses that flowed together for my different body type bridesmaids. I was doing all the work of zipping and clipping the dresses together because she kept disappearing. The front desk girl, Theresa, kept distracting the Consultant saying the next appointment is for a party of 8. Then I mentioned to her that I’m having doubts about my wedding gown because the original Consultan... read more
Business response:
Hello Belinda, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location... read more
If I could they wouldn’t even get one star. The woman that helped us would not let us go look around at the dresses. We had to go off their dress chart and pick two dresses. And the bride had to explain to the woman 3-4 times that we were picking out our own style(none of us will have the same dress). We felt extremely rushed. We had 1 hour for 4 girls. And only 2 dressing rooms. She finally got another dressing room but 2 of us had to try on dresses in one room. She didn’t seem to care weather we liked the dress or not. She... read more
Business response:
Hello Laura, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location))... read more
If you want people who care about your experience, if you don’t want to be lied to by the manager on duty, if you don’t want to have go through a hassle with corporate (who was perfectly nice and easy to deal with) to get a refund after this store messed up your order twice then DO NOT PURCHASE FROM THIS STORE.
Business response:
Hello Gini, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like to explore this matter further for you. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
If you want people who care about your experience, if you don’t want to be lied to by the manager on duty, if you don’t want to have go through a hassle with corporate (who was perfectly nice and easy to deal with) to get a refund after this store messed up your order twice then DO NOT PURCHASE FROM THIS STORE.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 7,075 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.