This profile has been claimed by the business owner or representative.
David's Bridal
- Bridal
- Peoria, IL
About this business
Location details
5212 Big Hollow Road Ste B, Peoria, IL, 61615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Absolutely NO help from consultants. Don’t really understand the purpose of an appointment if nobody is going to assist the customer!!!! We had 5 bridesmaids and 2 flower girls needing assistance. Bought dresses but I wouldn’t ever do that again. Left in tears
Business response:
Hello Donna. We would like to apologize for the less than satisfactory experience that you received during your visit to our Peoria location. We expect our staff to listen to the wants and needs of our guest, while helping them find the dress of their dreams. We are extremely sorry to hear that none of our staff offered any assistance during your visit. We will be sure to share your feedback with our team to make sure this does not occur again. Every guest should leave our store well taken care of. Your comments will help to... read more
RecommendedI just wanted to say how great of a time I had today. Brooke was by far the BEST stylist. She was super fun and made me feel very comfortable. Please pass along my compliments to her for being so amazing today!!
Business response:
Thank you so much for your kind words, Krystal. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedBreanna is super helpful everytime I go in! Definitely reccomend appointments with her!!!
Business response:
Thank you so much for your kind words, Alanah. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedVery good and I tried on a bridesmaid dress for my sisters wedding and Lily was very helpful and kind. I love the dress.
Business response:
Thank you so much for your kind words, Sara. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
I just received my bridesmaids dresses and the 3 navy dresses I ordered are not the style that we picked. I'm going to use them since my wedding is in 4 days but I'm not happy. I understand that things happen and the employee that helped us was awesome but I think they need more help and less appointments happening during each time slot.
Business response:
Hello Brandy. Thank you for reaching out to us. We would like to apologize for the mix up in dress styles. We will be sure to share your feedback with our team to ensure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Awful experience today when I brought my bridesmaids in to try on dresses. Left very mad and with a couple people in tears! Our consultant was very rude to us
Business response:
Hello Aury. We are shocked to hear about your experience and would like to apologize. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience, where our staff will help answer the question and assist you with your selections. If you would like to do so, please email us at Dbcares@dbi.com (attn:Steven E) so we can set ... read more
If you are looking for a warm fun and inviting experience keep on looking. The sales girl was very scripted and didn’t listen to the bride at all. Overall poor experience and god for bid you want to try dresses on because you can only pull 3. We were their only customers in the store.
Business response:
Hello Tricia. Thank you for sharing your experience with us. We would like to apologize for the frustrations that we may have caused you. We encourage our staff to listen to the wants of the bride, so we can find the prefect style. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. We would hope that you visit again, so we can change your view on our customer service. Best wishes, Steven E
RecommendedI cant tell you have greatful I am with all of the employees. The Grandmother of the bride has been very Ill and in and out of the hospital the last 2 1/2 months and lost a lot of weight and we were able to go in and get a different size. I had an appointment to get alteration done, but she didnt but instead of making her come back they took care of her along with me and accommodate her as sick as she is.
Business response:
Thank you so much for your kind words, Dawn Marie. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
My initial experience with David's Bridal was great - my sales consultant was amazing and had no issues ordering the dress with plenty of time to get alterations done (the 5 person bridal party I am in had a HORRIBLE time ordering their dresses (different out of state store) and the other girl who is in the same style as me was also told her dress wouldn't be here in time for the June wedding...that was in early January...and their consultation was a gigantic jerk to them and made the bride instantly regret her decision to b... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 5,035 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.