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David's Bridal
- Bridal
- Peoria, IL
About this business
Location details
5212 Big Hollow Road Ste B, Peoria, IL, 61615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Found my dream dress but alterations personal messed it up and it doesn't fix right. Asked if they could fix what they did and was told dress is fine nothing else they could do. Went to a different alterations company and they are fixing all the mistakes David's bridal alterations people did and making the dress fit me like it is suppose too. I would never recommend anyone to go here to get a dress and especially use their alterations personal. It's supposed to be special day with my dress but has turn out to be a depressing... read more
RecommendedI’ve been super stressed with graduating and my upcoming wedding, and after a very emotional fitting I went in today slightly dreading my final fitting. But the alterations department made my wedding dress what I’ve always dreamed. So excited to wear it all night long and finally be a bride!
https://m.facebook.com/story.php?story_fbid=10155875053927443&id=700042442
Went in today to look for a dress for a military ball. There were at least 5 ladies working only 2 other customers in the store. I was looking around and tried on about 4 dresses. I was going to buy one that I liked but NOT ONE of the sales personnel ever asked me if I needed anything, if I was finding everything okay, offer assistance or even a room. My sister and I were in the store for about 30-45mins & when we decided to not make the purchase because of the extreme lack of customer service I asked to talk with the manage... read more
Business response:
Hello Jessica, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Peoria location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
I purchased a formal dress for an event in October 2018. My friend and I were in the store 2 hours trying on dresses and two associates helped us. Not once were we told the dresses were non refundable. No signage and no mention of this being the stores policy. Having not shopped in this store before I had no idea. Ordered the dress over a month ago and still don’t have it when I was told it would be one week. Will not shop here again.
Business response:
Hi Ashley, we are so sorry to hear that we have disappointed you with our store policy. Our return policy is posted in our stores and on the receipts. Thank you so much for taking the time to provide us with this feedback so that we can improve on this matter in the future. Best Wishes, Steven E.
Awful customer service. I paid $150 for a dress and because I listened to their ‘experts’ about sizing I went up two sizes due to pregnancy, needless to say it was still HUGE. I had it altered by a local store owner in my hometown the week of the wedding and it was still $125 to get it altered because it was so big. I didn’t take it to their alterations because it would have been twice as much. When I called to get some compensation for basically buying a new dress I was told there was NOTHING they can do to make it right. A... read more
What a crock!!! I bought a dress for my daughter and she found one somewhere else she likes better. Of course, I can't return the original dress. I was told that I can exchange it for a dress of the same price or higher! Don't shop here unless you are absolutely sold on the dress.
Business response:
Hello Deb, apologize for the frustrations that we may have caused. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E.
This shop has been a nightmare to deal with! Such lack of communication within the staff. First they ordered the wrong dress in. Not only was it off by two dress sizes but also paid for extra length and it wasn’t even on there. Now I call to ask when I can bring my dress up to have it steamed and they are gonna change me 50$ because I didn’t have alterations done on it. Keep in mind when I picked up the dress they said I could bring it back in to have it done.
RecommendedI bought my wedding dress and had an amazing experience here. I worked with Bethany and she immediately understood my style and brought out dresses to supplement the choices of my entourage. I would recommend her to anyone! I had been to a David's bridal in another town, and honestly wasn't impressed by the service. This particular branch has amazing consultants! In addition to Bethany, multiple other ladies came by to assist when I was trying to narrow it down, and I felt so well -taken care of. Thank you!!
Business response:
Hi Ashabari, it sounds like our team did an incredible job assisting you! Thank you for taking the time to share your kind words for our team. We will definitely pass along your praises! Best wishes, Steven E.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 5,035 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.