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David's Bridal
- Bridal
- Mesquite, TX
About this business
Location details
1616 North Towne East Boulevard, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Not a big selection for prom and formal wear. Dresses look outdated and used.....They didn't have what online stated was in the stores.
My friend and her mother went to this store this past Friday. The mom wanted to buy a dress for her own upcoming wedding. Granted she is not in her 20's and is not a size 8, but to say she received terrible customer service would be an understatement! The staff acted like they had much better things to do than help her. The daughter had tears in her eyes when she spoke of how her mother was treated. This is just incredibly sad! My own daughter is getting married in December and we WILL NOT be visiting here! Anyone no ... read more
Business response:
Hello Julie, we are so sorry to see that our team did not provide your friend's mother with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If the bride would like to discuss any issues further, please have her email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I purchased my dress January 21 2017. I was told and it was written on my receipt that my dress would be in March 6th. I was also told I would receive an email and a phone call when it come into the store. On March 15th I had not received an email or phone call so I called the store. The associate I spoke with told me that my dress had come in February 14th. I verified with her that I had not been contacted by email or phone that my dress was at the store. She apologized and let me know I could come in any time to pick it up... read more
Business response:
Hello Megan, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Not a bad store but they are extremly disorganized/understaffed/existing staff is ill educated on simple tasks/stock multiple ripped/damaged dresses. I checked in for my appointment she told me to go look at wedding dresses and one person would be with us. I had to correct her that we were only there for bridesmaids dresses. 10 minutes later someone came by and told us another name of someone who would be helping us. He finally came around 10 minutes after that. He literally just pulled dresses in the size we needed. After, ... read more
Business response:
Hi Ashlee, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
Spent 2 hours trying on dresses, was assisted by a consultant, found the perfect dress, went to pay for dress and was informed by a lady up front that I would need to come back another day (after driving 80 miles) and work with a consultant. Again...dress in hand, ready to pay and I'm told no you have to come back another day. After talking to family and friends about my experience, I was only one of 5 that have had this issue. I will never make this mistake again! Terrible customer service is putting it mildly. If I couldn'... read more
First visit as a bride, was treated very rudely and was not helped at all. 2nd time as a bridesmaid, walked in for my appointment only to find out that this location does not carry any VW dresses...seriously?!? Maybe say that when I call to make the appointment before I drive up there...or on the website when I click the link ON THAT dress's page to make an appointment...ended up driving 30 minutes to another location which was great..this one-not so much.
I orders a dress months ago . I was told I would get a call or email when it came in.Well it sat there for 2 weeks . Everytime called to see if it came in was told it wasnt. There serve is terrible. .. just because I was a walkin I still want good service. .I will not shop here again. ..
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 4,903 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.