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David's Bridal
- Bridal
- Fresno, CA
About this business
Location details
455 East Shaw Avenue, Fresno, CA, 93710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
so I went to have my fiancée dress altered and paid the fee then come to find out they double charged me, so I called them to get it resolved and they were rude and unprofessional, they told me I had to go to my bank and have them cancel it even though it was there mistake.
Business response:
Hello Jakob . We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
RecommendedI said “YES TO THE DRESS!!” My little one said yes too!!!
Business response:
Elle Lotus Nmr, thank you for the 5-star review! We are so glad you are happy with your experience with! We're always here to help with any of your event needs.
Bridesmaid Dresses are from the 90s
Below is why I would not recommend.. I have been in 2 times and have felt pushed aside both times while others get treated different
RecommendedDavid's Bridal was amazing when I got married in 2011. Unfortunately, am divorcing and no need to keep wedding dress around so instead of throwing it away, thought I would offer to sell it to anyone interested in buying a one time used wedding dress. For more details, message me.
worst customer service, never have I experienced such a thing. They never atended me they just chit chatted and wasted my dam time for an hour ijust walked out
Business response:
Hello Dulcee, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
Rude employees and bad customer service. Do not recommend. There are several other bridal shops nearby go there instead.
Business response:
Hello Berenice, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
The customer service needs work... reps should be attentive to the customers and be informed on the products in which are being offered. It’s disorganized.
Business response:
Hello Tashie, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
You can find low prices but, you get what you pay for. SO MANY unnecessary issues through the process of getting my dress and dresses for my wedding party that ruined my experience. One of MANY examples was one of my bridesmaids getting a call that my paid in full wedding dress would be sent back if I didn’t pick it up in the next couple days and they had NOT even talked to me to let me know it had come in a month early. When she asked if they called me, the response was her phone is disconnected 1. It was not. 2. Instead ... read more
Business response:
Hello Sonya, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like to explore this matter further for you. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Steven E. – (Insert City/Store Location)). Thank you, Christine G.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 4,523 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.