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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Review of Stay The stay at the Casino Queen was ok Nothing more. I would have liked to have had a room with the view of the arch but i was told my room could not switched or upgraded because i booked through a third party(Expedia) site. The first was not acceptable it was not clean and smelled funny. I then got moved to another room. The room was clean but had a terrible view.
Business response:
Thank you for your valuable feedback. We will be sure to share this with our team as a coaching opportunity to improve our overall product and service to our guest.
Simple and Cheap Concert Transportation I am sure once the restaurants and services open up it will be perfect. Very acceptable hotel. Nothing fancy, but no complaints. Average room, average price. Next time we are in St louis, we will definitely be staying here especially if we are going to a concert.
Business response:
Thank you for this outstanding review. We look forward to seeing again!
The hotel was decent no food there, the restaurant was coming soon the pool area was not open there was only one microwave to use all the way on the first floor so that was kind of a bummer, they tried to charge me for an extra night when checking out so that was a problem, I had to call the front desk for the wifi password they didn't tell me coming in... however issues in the room like the plug in the sink being stuck and the toilet being clogged were attended to right away with no issues. I still probably won't stay here ... read more
Business response:
We are so sorry to hear that you had an unpleasant stay with us. Your customer experience does not meet our standards,which is deeply worrying.We will ensure that this does not happen again.
Mardi Gras weekend Only stayed at the hotel because of Mardi Gras. Didn't want to drive home afterwards. Hotel is not what it use to been. The bed was super uncomfortable, the pillows were awful, i felt like there was blood stains on the floor and the toliet was leaking. There was water all over the bathroom floor because of it.
Business response:
Thank you for taking the time to provide us with feedback. We are sorry to hear about your unpleasant experience. Our goal is to provide the best customer service. We will ensure that this will not happen again.
Business response:
Thank you for taking the time to leave us an rating.We truly appreciate your business.
Business response:
Thank you for outstanding review and we look forward to seeing you again soon!
Very nice room bed's great 4 pillows per bed is a plss. Very nice stay . Wish they would have had coffee in the morning and a Carry out sack.
Business response:
Thank you for the nice review. For future references, we do serve coffee in our garden room downstairs by the front desk from 6:30am to 10:30am.
Good Stay One night stay.
Business response:
Thank you for the outstanding review and we look forward to seeing you again soon!
Business response:
Thank you for taking the time to leave us an rating. We truly appreciate your business.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 7,011 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 5:00 p.m.