EdFed

Alex R. 

on Yelp

a year ago

If I could give it 0 stars I would. Absolutely the worst bank I've ever had the treachery of using and being a member of. Customer service is terrible. Either young kids who don't know what they're doing or rude old people who speak condescendingly and are never any help at all. Piss poor management from the top to bottom. Do not recommend at all. Horrible 

Axiom C. 

on Yelp

a year ago

This bank is operating out of the STONE AGE. They don't keep up with the times. Their Zelle process is senseless, ATM withdrawals do not exceed $200, long lines for the teller , customer service is subpar. This bank should be servicing retirees and not busy people. 

Vanessa L. 

on Yelp

2 years ago

My debit card was compromised, and I had $550 stolen from my checking account.I found out that it was compromised because I received a FRAUD ALERT thru the bank's messaging center. The following morning I filed a dispute and submitted the paperwork online. One week later I called to follow up because I still hadn't received the money back in my account. I asked for information about my "case" and the gentleman on the phone told me that it would take another several days because the matter was still under investigation. I ask... read more

Liudmila C. 

on Yelp

2 years ago

Horrible customer service, they closed my account more than 2 weeks ago and I did exactly what they told me to do and I haven't received any news and it still doesn't work. 

Carolina R. 

on Yelp

2 years ago

Edfed this absolutely horrible. Worst customer service I called almost 12 times in one day and they were still not able to fix my issue. Everytime I would speak to a new representative they would tell me something different and I ended up just changing banks because of the mess they had going on. DO NOT RECOMMEND TO ANYONE!!! 

William T. 

on Yelp

3 years ago

Common to what's happening in the rest of the country, this C.U. is caught up in "medical theatre", despite schools and most businesses recognizing the bottoming out of the so called pandemic, these folks, like most other systems with power over "Customers"(seems like the former being always right is passe') throw around their power over "Patrons" in many ways, including forcing said customers to wear the useless face diaper! Regardless of the super slow service, Esp. in drive through, caused by their incompetent administrat... read more

Joy W. 

on Yelp

4 years ago

Forced to give 1 star to write review- WORST CUSTOMER SERVICE EVER! Rude customer service and inefficient supervisor. Wowed and saddened- even where you least expect it! I was flabbergasted, they took pleasure out of being unhelpful all the way up the chain. Like I said wowed and saddened. 

Brad M. 

on Yelp

5 years ago

Rude and will charge you for something 8 years after an account is closed and mess up your credit. Staff rarely returns calls and they can shove it. Then when you pay the "debt" they refuse to provide you with an itemized receipt. Shady 

Miami N. 

on Yelp

6 years ago

Horrible wait times on the phone & in person. So if you are someone as myself who only has a 30 minute lunch period, you're in trouble when it comes to making payments over the phone, your only other choice is to make the drive in Miami's horrible bumper to bumper traffic, to drop money in there drop box. Not convenient. The employees are nice, they either need to hire more people or speed it way up. Hopefully they improve soon so I can improve this review.