EdFed

Hugo Z. 

on Yelp

10 months ago

I had a girl named Luciana, which I believe is her name. She was very kind. I had an issue with my account, but she figured it out. I really appreciate to her and the staff. You guys are very kind . Thank for everything. God bless you all!!!! 

Latoya B. 

on Yelp

a year ago

Lani from Card Services was really awesome! I had been trying to have the bank reship a gift card for me and it was a hassle. She was very professional and helpful. I appreciate it! 

Michele K. 

on Yelp

2 years ago

I have been banking at Ed Fed for several decades and a long time before they rebranded. In fact Mr. Sibley used to come out of his office to greet me when I entered the credit Union. I have only have had positive experiences at the Credit Union. The entire staff from the greeters, the security guards, the tellers and the bank officers go out of their way to be ucourteous and friendly. When my identity was stolen,Ed Fed contacted me before any other institution. I didn't lose a penny and the staff guided me through all th... read more

Nannette B. 

on Yelp

4 years ago

Wonderful customer service. Everyone is always polite and helpful. We have a checking and savings account at this credit union along with a credit card. Other services we use are a safe deposit box and the notary service. We also use direct deposit. In the past we have taken out loans. 

Franky G. 

on Yelp

13 years ago

I never understood why the ATM are inside for all their locations this was a huge disadvantage one of the reason I left. dont get me wrong why would put an atm inside the buliding not outside. I would like to shared branch feature to go to different credit union. 

Freddy D. 

on Yelp

a month ago

cada vez la atenciom a el cliente es peor no se toman el tiempo para atender a una persona como se merece hacen todo ala lijeta sin tomar el tiempo y llamar a el cliente comp pueden solucionar el problema va hacer una dilijencia a el banco y ya no son minutis son de 45 minu a una hora de espera solo para q antiendan ese banco va en declibe 

Vanessa C. 

on Yelp

8 months ago

If you can avoid doing business with EdFed, avoid it. Their customer service is terrible. A young lady named Maria was very rude to me. She would not help me because she said I was receiving help. She heard my husband, whom I share an account with, helping me answer a question about a check he wrote. For a bank that seems like it's running in the 1970s all their security options are against customers as I have been a victim of fraud with their bank at least seven times. I will be doing business with another bank in the very ... read more

Chuck R. 

on Yelp

8 months ago

Use a different bank. You'll be happier. I cannot stress enough how frustrating it is to work with EdFed. My mom tried to get them to transfer money over the phone. They said to setup her online account so she can do it that way. Setup the online account and there were problems connecting the banks. Eventually got that resolved and a couple weeks. Tried to do a transfer. Over the Monthly limit. Lower it to the Monthly limit. Over the Weekly limit. Lower it to the Weekly limit. Over the Daily limit. Lower it to the D... read more

Private P. 

on Yelp

a year ago

Incredible how awful their service can be. My mother a very active but senior lady wanted to open an account for my daughter at this bank. While they had agreed on a time to meet up there, my mother forgot her cellphone at home and could not reached my daughter. She kindly asked at the bank, to please make a call to let my daughter (that was going late) that she was there. They refused and didn't let my mother to make the call. I do understand their phones should only be used for business but sometimes a little humanity an... read more