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Elan Solar
- Solar Installation
- Orem, UT
About this business
Location details
504 W 800 N, Orem, UT, 84057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
VERY BAD EXPERIENCE I signed a contract with this company in Oct 2022 for a solar system different of the installed; cheaper, dated, low productivity, low cost. After the installation my roof was broken and 3 areas of my house and during the recent winter of dec 2022 presented constant leaks. It's noteworthy that my property is new and modern to have suffered that kind of damage even when they tried to repair it. it's unfair to have my new roof repaired DUE TO IMPROPER MANAGING OF INSTALLATION. I talked to ELAN SOLAR about t... read more
** 2020, Elan Solar installed panels on my home and my next door neighbor's. Both of us had numerous problems at that time including delays and not passing inspection more than once, both problems mentioned in other reviews. 3 years later and after a big winter we realized how bad this company is. Due to improper installation my solar system could not handle the heavy snowfall. Complete tracks were torn out of our roof (causing leaks into our living room and through our porch roof), conduit was completely torn out of the roo... read more
Business response:
<p>Hello **************,</p><p></p><p>We are sorry for any inconvenience but we did send someone to review the situation last month. We still accessing to see what is required to get this issue fixed. Now, as for reaching management I am available to take phone calls or meeting in person once we have a time that works for both. I will be more than happy to have a discussion to go over options. I am ***************************** and I am the *** and would be more than happy to take care of you. You can email personally at ***... read more
** 2020, Elan Solar installed panels on my home and my next door neighbor's. Both of us had numerous problems at that time including delays and not passing inspection more than once, both problems mentioned in other reviews. 3 years later and after a big winter we realized how bad this company is. Due to improper installation my solar system could not handle the heavy snowfall. Complete tracks were torn out of our roof (causing leaks into our living room and through our porch roof), conduit was completely torn out of the roo... read more
Business response:
<p>Hello **************,</p><p></p><p>We are sorry for any inconvenience but we did send someone to review the situation last month. We still accessing to see what is required to get this issue fixed. Now, as for reaching management I am available to take phone calls or meeting in person once we have a time that works for both. I will be more than happy to have a discussion to go over options. I am ***************************** and I am the *** and would be more than happy to take care of you. You can email personally at ***... read more
We had ********************** 2/17/2022 and then another 7 panels added in 4/8/2022. System was turned on 5/23/2022. Since 5/26/2022 we contacted the 5 times before a tech came out to complete the install.We have never seen a benefit from having solar as each month I still get an electric bill. I have contacted support, the **** the *** and our salesman multiple times. The salesman has quit as well as the tech. Is this business closed? How do we get service?Who bonds them?
We signed in early November and were promised that our panels would be installed in December 2021. Even to actually get it installed we had to push them multiple times. I felt like we were managing the project and not the solar company. They installed the system on January 4, 2022. The technicians did not say much to us other than when they told us they were finished. They reassured us that it was all good to go and would start showing the solar power gained once it synced with the hub. After a week or so I called and let th... read more
Elan installed panels early January 2023 and left project unfinished. They need to come back and do a Main Panel upgrade which is yet to be completed (3/13/23). I have emailed, called (the owner's personal phone and office) with no response. Horrible support and customer service . No email or phone response. I am left paying the credit union for a service that has yet to be fully functional.
They came and installed the panels on the roof but have not connected them to tge grid. They set up a time without telling us for the power company to come to our home for the final install after 3 months of the panels being on The roof. We were home that day, which is the only way we found out. Elan solar never showed up, the power company guy was at our home for 9 hours with our power off waiting for them. We called, and emailed to no response. I have called dozens of times and sent more emails over the last month since, w... read more
Stay away. Very poor experience. I 100% regret getting solar. There is no ************ here and Elan customer service was terrible/non-existent all while trying to bribe me to write reviews.
Worst company ever. The salesman had a great pitch, but now there is no customer service, no battery, and no power. The panels were installed in January and as of September, nothing has been done. Ordered a battery and it has yet to be delivered. Was told it would be today, 9/6/22, no-one answered the phone to let us know when they would arrive. Am very seriously considering a legal course of action. Do not understand how BBB can give them an A-.
Frequently asked questions about Elan Solar
How is Elan Solar rated?
Elan Solar has a 3.5 star rating with 541 reviews.
When is Elan Solar open?
Elan Solar is open now. It will close at 9:00 p.m.