Encompass Health Rehabilitation Hospital of Miami

Aimee R. 

on Yelp

11 years ago

Had a check up with my Doc. Lourdes Nunez. Since she's an attending here, her office is also located here too. I usually had to wait a long time to be seen, but today was seen quite quickly. Only made the app yesterday. I was in and out of there within 30 minutes. But I was seen by the PA. It's a lot quicker to get an appointment if you are seen by her. You can park by employee parking and her office is right there. The waiting room is clean and so is the rest of the office. The PA is very nice and approachable and always ta... read more

Jenny A. 

on Yelp

11 years ago

OT and PT staff as well as nurses and rtns are excellent. Take care of patients with tlc but the administrative staff is another story They give you the run around whenever you might have an issue such as wanting a private room or a special need for the patient. They are good at making up stories and think you are an idiot. Wish they were like the rest of the staff. 

Ebony H. 

on Yelp

a year ago

Elaine Salagado is Unethical, Rude, and Lazy! She disregarded what I was experiencing and talked down to me. This is evident in the medical records as she has notes nonrelated to my visit. I reached out to her to revise the notes and she hung up on me! She is a disgrace to the medical profession. 

Kathy L. 

on Yelp

2 years ago

My experience at this rehabilitation center was not only humiliating, but I felt a lack of dignity. Dr. Grant did not allow me to shower for 10 days, due to his lack of knowledge to where the surgical site was, despite the fact that my surgeon had already cleared me to take a shower. There was a huge communication barrier between myself and the nurses. On the other hand, the physical therapist, occupational therapist and speech therapist were absolutely amazing.It's too bad they don't do outpatient there. 

Stephanie S. 

on Yelp

5 years ago

Wow what a horrible place. Mary working the front was extremely rude. We had gotten approval from the manager an hour before to allow myself and mother to see my grandfather at the same time. When we arrived she refused. Did not want to call the manager to see if it was approved. Refused to do anything. She lied and said only the CEO can approve it. And refused to help. When my mom had to go in and get the supervisor he came out and said we were right. She still gave us attitude. Threw my license and badge, to go in at ... read more

Ann B. 

on Yelp

6 years ago

My husband was her for 1 week after having a stroke. They told us he would be discharged on a Friday and would start in home therapy. His case manager gave us the name of the agency and said they would contact us over the weekend. No call. I called the agency Monday morning and was told they didn't have anything for him. They were waiting on the insurance authorization. I reached back to our case manager and explained what was happening. She said she couldn't help with the authorization. That's part of her job to make sure t... read more

Raquel C. 

on Yelp

6 years ago

Lethargy from employees and motivation is a factor. Poor communication between departments. Spaces are clean just tired looking. Lack of management is evident. 

Pamela W. 

on Yelp

7 years ago

The only positive aspect of this facility is the physical therapy. The nursing staff is very insensitive the assistants are really rude and the facility in itself is filthy. I had to tell house keeping how to clean my room. The A/C has been out for the last 5 days and they have a portable germ spreader in here. This food is worse that school lunch and Morrisons should be ashamed. The kitchen manager is horrible at what she does which is I'm guessing nothing. Ifyou have another choice 

Mirtha F. 

on Yelp

8 years ago

do not let any one you love go this facility. The care was terrible, nurses were incompetent and unfriendly and the place was filthy. I don't know what happened to his hospital, my grandmother was a patient in 2014 and the place was awesome. It has completely gone down the drain. There must have been a change in administration because it's totally noticeable. The last time I was there we were even visited by the Hospital Administrator for no reason just to make sure everything was okay. This time we didn't have anyone ... read more