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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Endurance is one of the largest providers of vehicle service contracts in the nation and is backed by an AM Best “A” rated insurance company. When your auto manufacturer’s warranty is about to run out or has run out, you’re responsible for any mechanical breakdowns your vehicle incurs. That can lead to thousands of dollars in auto repairs. Endurance can shield you from those high costs with a vehicle protection plan that will pay the mechanic directly for parts and labor.
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They were up front and accommodating. As it turned out, I already had a maintenance agreement when I bought the vehicle so I did not need their service.
I called with a couple of concerns about my plan in which I was told did not provide the coverage and criteria. After explaining some of my concerns and unique forward requirements, my representative Lorrell asked to explore a few options. After a while on hold and making a call around to other solution experts and asked the questions for me, I was informed of the good news. I was explained that the new offer would increase my initial coverage, allow me to save some money at the shop for simply routine changes, and as well a... read more
Max literally went above and beyond to help me. Thank you soooo much for your phenomenal service.
While I did endure a fair amount of stress working through my first claim (due to an Inocent typo error on my part). I will say that it took many conversation and quite a few Endurance staff escalations but I am pleased with the outcome. I want to especially call out the Claims shift supervisor “Art” who while towing the corporate line did understand my point of view, kept me informed and finallly got the desired outcome with a follow up call today. I feel I was made whole Thank You
My car steering got messed up and i took it into ford to look at it and provided my endurance card process went okay there was a confusion with a maintenance plan i had on my vehicle that endurance thought it was another warranty luckily they saw it was just maintenance for oil changes and covered the expenses process went smooth after that . They took care of the claim
Spoke with an account manager Daniel that was extremely helpful and informative. No hassle when i called in just great attitude. Will be buying again with my next car.
Tony ***** has been nothing but good to me! He's been extremely helpful and done all he can to mane my experience easier and more affordable!
All in all it is a pretty good warranty, the only downfall initially was that it was made to seem like everything was covered and after the warranty was bought it was further clarified that some seals and gaskets weren't covered. Those are some items to which you would want covered. Hopefully when it comes time to use the warranty we wont run into any issues. So far all is good.
Endurance had some up and downs with my last request, but there customer service team came through with my issues and took care of it. They truly value there image and take pride in helping the customers. Kudos to them! I would highly recommend them based on the value of the product they offer and customer service team is hands down the best.
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.9 star rating with 15,581 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.