This profile has been claimed by the business owner or representative.
Exclusive Furniture
- Furniture Stores
- Houston, TX
About this business
Location details
6900 Southwest Fwy, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
RecommendedGabriel really helped me, he gave me a great deal & help me get financed so I could get what I wanted! 10/10 recommend anyone looking to come here.
RecommendedGreat store with amazing prices. Easy to shop and the staff is friendly
I ordered my furniture over a year ago in May of 2024. Unfortunately the location I originally ordered from closed down after the hurricane in 2024 so I didn't get updates on my order which is understandable. When I was finally informed my furniture was available for pick up in early 2025 my marble table came broken so they needed to replace it. Since then I've called to ask for an update and they tell me I will be called back in 48 hours but I never do get called back. I've called several times. I'm already paying on my fur... read more
I highly regret purchasing from this place!! The customer number is a joke!! They don’t honor the manufacturer warranty or the one you pay an arm and a leg for. I always purchased from Gallery. You pay more but they honor warranty and fix issues. You can reach someone at the location. I’ve been getting the run around for over a month with this place. Spent 8k on a set of furniture that is digging in my back!! Forget calling their number unless you have hours to be on hold or
Ordered furniture last week with delivery today...no call no show on delivery and on terminal hold on customer service to find out wth is going on. Poor customer service and poor communication. Update: called and called finally getting through today sat on hold 5 min until someone answered and they stated let me look up the account then hold again for 15 more minutes. All to say well we will have to deliver next week. Asked to speak to store manager and she "sent email" to have them contact me. Been waiting hours and no word... read more
I don’t like being followed around the store, I don’t like being treated poorly, I don’t like being manipulated, I don’t like vital information being withheld from me and certainly don’t like my credit ran without permission. You guys can sell furniture without giving people a bad experience. Why would I ever come back or recommend you to anyone?
I purchased living room furniture with a one year manufacture warranty. I filed a claim in December 2022. Here I am in June 2023 and nothing has been resolved. I have reached out to them more times than I can remember. I finally got a female named Kayla. 832-924-6550 ext 1226. She was the most unprofessional, rude, harassing person I have ever dealt with in customer service. She first tried to tell me the warranty had already expired in which I tried to explain to her that the warranty had not expired when my original claim ... read more
We bought $2000. Couch and recliner. The couch completely broke but was insured. They sent a repairman out who did what he could, told us it was irreparable, and that Exclusive Furniture would contact us within a few days to replace it. Guess what? Nothing, crickets. Called the insurance company who lied, claiming our repairman’s report said “normal wear and tear”. Um, it was broken! DO NOT BUY ANYTHING FROM THIS COMPANY! Lasted approximately 2&1/2 years! Horrible, salesman lied while selling, furniture TRULY inferior, they ... read more
I purchased a large leather sectional, 2 wood dinette sets and a bedroom set from EF in 2019, and I also purchased the warranty. Well, I tried to open a claim to get the motor replaced for the sofa because it stopped working and was denied, I also tried to have the finish on the wood table re-done, and was denied. This comes after the fact that I didn’t even receive my furniture until three months after I purchased it because of some mix-up. They push this warranty on you during the sales pitch and tell you all the ‘great’... read more
Frequently asked questions about Exclusive Furniture
How is Exclusive Furniture rated?
Exclusive Furniture has a 4.7 star rating with 4,194 reviews.
When is Exclusive Furniture open?
Exclusive Furniture is closed now. It will open at 10:00 a.m.