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ExperiGreen & Organic Turf
- Lawn Services
- West Chester, OH
About this business
Location details
9881 Crescent Park Drive, West Chester, OH, 45069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Whoever sold me on Experigreen's package did a great job of selling me a dream. I was told on the phone that my soil would be analyzed and a personalized plan would be developed for my lawn. How else are you supposed treat someone's yard without taking a soil sample? Well, apparently Experigreen can. The weed treatments almost never worked because throughout the plan I had weeds. I still do.Not to mention that it took them 3 times to change my phone number in their records to the correct one. Before that happened, I had peop... read more
Trying to schedule a simple lawn aeration and overseeding service with ExperiGreen in ********* was an incredibly frustrating experience. I provided ExperiGreen customer service with 6 days to pick from for the aeration, but instead, they chose their own date. It took multiple phone calls just to get those potential dates on the calendar. Finally, customer service called to confirm a date, which was one of the 6 days I had originally provided. The day prior, their automated system (which has noticeable glitches) called to co... read more
I will recommend Dont do any service wit experigreen if do the pay for each service not advance. I have paid for all 7 service they never came until I called. Next time i dont do service with this company for my opinion they are frustrating. Once you pay advance they never came to do service at all.
I am not sure what the technician sprayed during a service call, but our shrubs look terrible and are partially dead. Canceling service was very difficult.
Business response:
Thank you for your feedback. We apologize for you frustration. We would like to be able to discuss this further with you but unfortunately we are not able to locate you in our database. Please feel free to contact us at ****************************************** with your account information for further assistance, thank you!
As evidenced by the numerous similar complaints, ExperiGreen Lawn Care, attempts to continue service agreements that were confined to a specific period of time. They have comprehensive corporate policies so that everyone from field operations, customer service representatives and "retention" personnel, play along that you have obligated yourself to an ongoing contract because you enlisted for a certain service, or season of services. The explanation I was given by a cust. ***. **** was that "it's like *******", as in an ongo... read more
Business response:
****, thank you for reaching out to us. We apologize for any frustration or confusion that has occurred regarding the renewal process for services. Looking over your account, we see that you have been receiving services from ********* since 2020. They partnered with ExperiGreen in 2025 and to keep things consistent we have continued the same service plan that they had previously been doing for you. All services for both ExperiGreen and Turf Ohio are continuous from year to year for that consistency, and we do request that if... read more
I would not recommend this company.The lawn service itself was disappointing, but what was even worse was the customer service. Trying to resolve a simple issue turned into one of the most frustrating experiences I've had with any business. Phone calls were unprofessional, unhelpful, and it often felt like no one was interested in listening or resolving the problem.After expressing my concerns, I continued to receive repeated calls and communications that I found to be excessive and unwelcome. Instead of working toward a sol... read more
Business response:
*****, thank you for your feedback. We apologize for your frustration and the issues that you have encountered both with the service and communication, but we understand that it's extremely disappointing to feel like your concerns aren't being heard when you're taking the time to reach out. We see that you previously had services with **********, which partnered and merged into ExperiGreen earlier this season. We were set to continue the same plan that Turf Touch had you set for this year and we do see your communications ba... read more
I dont fault the technicians but this company performed services I turned down and is billing me for them. I have not been threatened with collection yet. I am trying to cancel all services. We tried to cancel the weed service previously. They offered us an installment agreement of only $7.88 which we have been paying. Now I see they are charging us for pest control and grub services I declined.
***** this company. Complete scam.Signed up for their 2025 program after being promised a weed-free, green lawn and that my bare spots would fill in. They also promised day-before notices so I could cancel at any time. Instead, my yard was still full of weeds summer of **************************** 2026. Turns out the expensive packages they sell don't even address brown spots.Check your security cameras if you use them. My cameras caught their untrained technicians ringing my doorbell, spraying maybe 15% of the yard, and lea... read more
They serviced my address without permission, billed me for it and sent me to collections after informing them after the first visit that they serviced my address in error. I never hired any lawn service and somehow this is my fault. Please beware of this horribly dishonest company.
Frequently asked questions about ExperiGreen & Organic Turf
How is ExperiGreen & Organic Turf rated?
ExperiGreen & Organic Turf has a 4.6 star rating with 2,652 reviews.
When is ExperiGreen & Organic Turf open?
ExperiGreen & Organic Turf is open now. It will close at 5:00 p.m.