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Extra Space Storage

4.9

About this business

Rent with Extra Space Storage on W. Broad St. in Richmond, VA, today! With climate-controlled storage, drive-up access, vehicle storage, and a variety of storage unit sizes, we're the storage facility that can accommodate all of your needs! Contact us today to reserve your storage unit or take a tour of our facility! 

Location details

5202 W Broad St, Richmond, VA, 23230, United States

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WeekdayScheduleStatus
Mon9:30 a.m. to 6:00 p.m.
Tue9:30 a.m. to 6:00 p.m.
Wed9:30 a.m. to 6:00 p.m.
Thu9:30 a.m. to 6:00 p.m.
Fri9:30 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:30 p.m.
SunClosed
4.9859 reviews
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John T.'s profile image
John T. 
on Birdeye

6 months ago

Great customer service here nice managers 

Business response:

Thank you for the kind words, John! We're committed to providing excellent customer service and nice staff. If you need anything, do not hesitate to reach out to 888-storage.  

John S.'s profile image
John S. 
on Birdeye

3 years ago

Drive up units, convenient location and friendly staff! Only reason for 4 stars is that their entry gate is broken and wide open 24/7. 

Lynn H.'s profile image
Lynn H. 
on Birdeye

3 years ago

Very easy to handle. Everything went very smoothly Personnel very informative and polite 

Javier G.'s profile image
Javier G. 
on Birdeye

3 years ago

They have excellent service and always have available space 

Linda B.'s profile image
Linda B. 
on Birdeye

3 years ago

William was a great help. The process was quick and easy. I did most of it over the phone with very little contact. He was very thorough. I highly recommend this facility for value and customer service. 

Mary P.'s profile image
Mary P. 
on Birdeye

3 years ago

Great place clean and very friendly staff  

Business response:

Hi Mary, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Stop by the office if you need anything.  

Brenda S.'s profile image
Brenda S. 
on Birdeye

3 years ago

Renting with Extra Space was quick and easy.  

Business response:

Our team appreciates your positive rating, Brenda! Thank you for choosing Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!   

Hye-Eun (Jenna) C.'s profile image
Hye-Eun (Jenna) C. 
on Birdeye

3 years ago

Extremely easy to sign up online or over the phone! Took less than 5-7 minutes to talk over my personal information and specific needs for the space. Signed the lease through email and moved in by myself with no assistance needed. Overall, AMAZING experience! Would recommend to anyone looking for storage. Easy and friendly.  

Business response:

Thank you for the excellent rating, Hye-eun (jenna). We are glad our manager was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.  

John W.'s profile image
John W. 
on Birdeye

3 years ago

Wonderful experience  

Business response:

Thank you for your 5-star review, John. We are happy you had a wonderful experience. Please let us know if you need any assistance or have any questions. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 859 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 5:30 p.m.