Extra Space Storage

Mia D. 

on Yelp

11 years ago

We have a storage unit at the west broad location. The service was great and we highly recommend them! The units are great and the prices are fair! Such friendly people. 

Michelle A. 

on Yelp

12 years ago

We have a storage unit here, and it's great. The facility is clean and modern, the set-up process was mostly digital and very fast, and the folks I've worked with there are helpful and kind. Their prices were the best I could find, and the facility itself is great. I feel safe, and my stuff is safe. And that's really all I want from a storage unit, so it works out. 

Dee B. 

on Yelp

12 years ago

I use Extra Space Storage whenever I move or need to store extra things from my apartment. The storage units are reasonable priced. The storage area is very secure. You need a code to get access to the storage area. You must buy or bring a lock for your individual unit. Extra Space Storage has climate control units as well as regular units. The storage area usually closes around 10pm. I like the location of Extra Space Storage (near Willow Lawn).The staff is very helpful. If you are looking for storage space, Extra Space Sto... read more

Nora R. 

on Yelp

a year ago

Advertise low rates then jack it up almost double after 4 months. If you call the 888 number, they say they have no idea why it went up. Not worth it. Gave one star because people at my location were nice. 

Jessica D. 

on Yelp

4 years ago

Rented here from July 2019-July 2020 and still waiting on a prorated refund 9 months later. This business from the top down will give you the run around in hopes of you giving up. Straight up thieves. STAY AWAY. 

Cat G. 

on Yelp

4 years ago

So I asked for climate control, they did a bait and switch and I ended up with an outdoor storage unit with no climate control whatsoever. Figured it would be okay after I asked if bugs were an issue and they said no. Well now everything's covered in webs and spiders and I had to throw everything out because of my arachnophobia. As I was getting everything out literally spiders were falling on me. Also after 5 months they upped the rate by $50 when I was already paying over $100 for a bogus storage unit under false pretenses... read more

Berkeley K. 

on Yelp

8 years ago

While the staff is very friendly and signing up is easy, I do not recommend this facility. We had a bunch of boxes stored there for a month and when we picked them up they were infested with spider crickets. Unpacking them in our new house was a nightmare, we'd open a box and several spider crickets would pop out. 

A M. 

on Yelp

10 years ago

I had some damage and lost a lot of personal belongings due to ants. While insurance (offered by extra space) did not cover it, the facility offered me one free month. Despite the amount of items lost not being close to the amount of a free month. I contacted their Stafford/Fredericksburg facility, told them the story, sent pictures, and was told I would receive a new unit at my current rate AND they offered me a sum of money. While it was not about the money, but rather the service (or lack there of) on the day of the ... read more

Cee B. 

on Yelp

10 years ago

So they sounded great when I first was reading their site! Also- once I reserved my storage unit, and I got a call 10 mins. later welcoming me to their business and I was filled in with the steps to actually claim my space, I was very, very impressed! Well, when I got there, I had no choice to whether or not I wanted insurance. So I had to pay extra every month. So the "great price" they originally promised me went up a significant amount! Wasn't too happy about that. I figured insurance wasn't really needed seeing as I on... read more