Extra Space Storage

Name: Extra Space Storage
Address: 5202 W Broad St, Richmond, VA, 23230, US
Telephone: (804) 285-2587
Rating: 4.8

4.8

Self Storage
Richmond, VA

About this business

Consumer Services Self Storage

Location details

5202 W Broad St, Richmond, VA, 23230, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.81,025 reviews

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Mia D.

11 years ago

We have a storage unit at the west broad location. The service was great and we highly recommend them! The units are great and the prices are fair! Such friendly people.

Michelle A.

12 years ago

We have a storage unit here, and it's great. The facility is clean and modern, the set-up process was mostly digital and very fast, and the folks I've worked with there are helpful and kind. Their prices were the best I could find, and the facility itself is great. I feel safe, and my stuff is safe. And that's really all I want from a storage unit, so it works out.

Dee B.

13 years ago

I use Extra Space Storage whenever I move or need to store extra things from my apartment. The storage units are reasonable priced. The storage area is very secure. You need a code to get access to the storage area. You must buy or bring a lock for your individual unit. Extra Space Storage has climate control units as well as regular units. The storage area usually closes around 10pm. I like the location of Extra Space Storage (near Willow Lawn).The staff is very helpful. If you are looking for storage space, Extra Space Sto... read more

Jill P.

3 weeks ago

This place is infested with rats. I stored items with Extra Space only to open the door and find rat droppings everywhere. Based on my recent conversations with management, they are well aware of the problem and have not taken adequate steps to get rid of the rats. And, they are refusing to replace any of my items that were destroyed due to the rats. I had to throw out rugs, mattresses, chairs. DO NOT STORE ITEMS HERE. Management says some people store food and it attracts rats but I didn't see an adequate number of t... read more

Business response:

We sincerely apologize for falling short with the rat infestation issue and the damage caused to your stored items including your rugs, mattresses, and chairs. We understand your frustration regarding the rat droppings you discovered and the inadequate steps that have been taken to address this problem. We also apologize for the poor customer service experience you've had with our management team and for not responding appropriately to your letter and calls to senior managers. We take your concerns about potential renters no... read more

Guy S.

a month ago

I would avoid this place. It's already overpriced and prices will go up after several months regardless of the agreement you already signed. The gate is constantly broken which will limit your access to the unit. I've also had mice in my unit and complained about it and nothing was done.

Business response:

We sincerely apologize for the pricing concerns, gate access issues, and mice problem you experienced. These are serious matters that we take very seriously. Please contact us directly at (804) 285-2587 so we can address these problems and work toward a resolution.

Nora R.

a year ago

Advertise low rates then jack it up almost double after 4 months. If you call the 888 number, they say they have no idea why it went up. Not worth it. Gave one star because people at my location were nice.

Jessica D.

4 years ago

Rented here from July 2019-July 2020 and still waiting on a prorated refund 9 months later. This business from the top down will give you the run around in hopes of you giving up. Straight up thieves. STAY AWAY.

Business response:

Hi Jessica, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?

Cat G.

5 years ago

So I asked for climate control, they did a bait and switch and I ended up with an outdoor storage unit with no climate control whatsoever. Figured it would be okay after I asked if bugs were an issue and they said no. Well now everything's covered in webs and spiders and I had to throw everything out because of my arachnophobia. As I was getting everything out literally spiders were falling on me. Also after 5 months they upped the rate by $50 when I was already paying over $100 for a bogus storage unit under false pretenses... read more

Business response:

Hi Cat, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a secure facility. If there is anything we can do for you in the meantime, we are here to help and can be reached at (804) 285-... read more

Berkeley K.

8 years ago

While the staff is very friendly and signing up is easy, I do not recommend this facility. We had a bunch of boxes stored there for a month and when we picked them up they were infested with spider crickets. Unpacking them in our new house was a nightmare, we'd open a box and several spider crickets would pop out.