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Extra Space Storage
- Self Storage
- Richmond, VA
About this business
Location details
5202 W Broad St, Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I had some damage and lost a lot of personal belongings due to ants. While insurance (offered by extra space) did not cover it, the facility offered me one free month. Despite the amount of items lost not being close to the amount of a free month. I contacted their Stafford/Fredericksburg facility, told them the story, sent pictures, and was told I would receive a new unit at my current rate AND they offered me a sum of money. While it was not about the money, but rather the service (or lack there of) on the day of the ... read more
So they sounded great when I first was reading their site! Also- once I reserved my storage unit, and I got a call 10 mins. later welcoming me to their business and I was filled in with the steps to actually claim my space, I was very, very impressed! Well, when I got there, I had no choice to whether or not I wanted insurance. So I had to pay extra every month. So the "great price" they originally promised me went up a significant amount! Wasn't too happy about that. I figured insurance wasn't really needed seeing as I on... read more
Business response:
Cindy, we do require insurance for customers who do not already have homeowners insurance. We are sorry for any inconvenience and will forward your feedback to our team.
Our storage unit was infested with ants that for into most of our inventory rendering it useless. The insurance policy that they require you have does not cover insects or rodents. We spent almost four hours in the sun cleaning out the unit and throwing out inventory. Staff offered no help except giving us plastic gloves to handle the ant infested mess. The gm told us to take the items we had infested with ants could be taken home and washed. No compensation was offered other than a free month.
Business response:
Michelle, we are so sorry to hear about this. We strive to provide all of our customers with clean and secure units, so we are disappointed you experienced otherwise. We offer a variety of insurance plans to cover different situations and encourage you to inquire about them at the West Broad St facility.
The facility is great and they offer 24 hr access to the customers so they can access their units at anytime. However, their staff and customer service is seriously awful. I rent two units there and have been renting them for over a year now, with that said, I would hope to receive at least good customer service. I understand that excellent customer service is hard to come by these days. Anyways, I had a package delivered to one of my units and it was suppose to be over nighted and arrive on Wednesday morning. I had one of m... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,037 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.