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Extra Space Storage
- Self Storage
- Vancouver, WA
About this business
Location details
8016 NE 78th St, Vancouver, WA, 98662, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Kenneth is the best! He's always so helpful, friendly and quick to handle any concerns! He is a big part of why we stay at this location.
Business response:
Hi Autumn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kenneth! Don't hesitate to reach out if you need anything!
Kenny helped us today and was super helpful and nice. It was a great experience and definitely would recommend for any storage needs!
Business response:
Hi Samantha, we're glad Kenny was helpful and nice. We really appreciate you taking the time to share your experience with us. Thanks for recommending Extra Space Storage!
Kenny was very pleasant and helpful. I would recommend this facility.
Business response:
Diana, your recommendation is the best compliment that we can receive! Don't hesitate to reach out if you need anything. Kenny and the rest of our team are happy to help answer any questions!
While I didn't end up needing the storage unit due to a shift in schedule, my initial call was on a Saturday with Kim and she was wonderful. Even though I only needed a few weeks, I still qualified for their 'first month free' special and as a new customer, Kim waived the admin fee, so I would have been able to store my home between moves for free, wonderful news in the middle of a stressful and hectic move. That they answered the phone on a Saturday and got me hooked up with a storage unit and all needed items for the fol... read more
Business response:
Thank you for taking the time to leave us such a kind and thoughtful review, Selena! We're thrilled to hear you had such a positive experience with us and hope you'll come back for any future storage needs!
awesome service from Julie and Jeffrey - spotless grounds - oh - did i mention awesome service? attentive, personal, caring, helpful
First Jeffrey has been very helpful and accommodating as we have had multiple units at once and have needed to coordinate various combination of available sizes. As we have consolidated and downsized Jeffrey has assisted us throughout the process AND now Julie has further extended this site's incredible service. Highly recommended!
Rude staff. Spoke to us like we were white trash for asking questions about moving out of a unit with a little furniture still left inside. Refused to help us with getting manager approval. Absolutely toxic. We don't even live in the state anymore and can't escape them. Do not get locked in with them like we did. Cannot wait to be done with them.
Don't use this Extra Space Storage location. Your unit will get broken into. No security, they'll say the have "cameras with great night vision" that won't stop people from breaking into your unit & taking your belongings. This is your warning. Look elsewhere with better security.
Business response:
Hi Adrian, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (360) 253-2131?
Monthly payment just increased by $52. Not good at all. Considering moving stuff out way too expensive.
Business response:
Thank you for leaving us a rating, Jacqueline. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (360) 253-2131 to discuss any of our other available units and we'd be happy to find something that meets your storage needs as well as your budget.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,448 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.