This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Vancouver, WA
About this business
Location details
8016 NE 78th St, Vancouver, WA, 98662, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I was happy with the quick and kind help from a representative over the phone who helped me with the unit rental. I tried several times to rent the unit online with the "rapid rental" option which was a joke. It took me at least six times of going through the whole thing, refilling in my info, just to get a message that it couldn't be completed. Then I finally got through to the payment part and there was no option for the promo that was running so it wanted to charge the full months rent. There was also no option to not buy... read more
Business response:
Hi Sarah, thank you for your review. We're glad the representative helped you with the unit rental quickly and kindly. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
Although the guy that runs this place (Kenny) tried his best to maintain the $170 a month rate (that I recall being told I would have for a year), but he couldn't because management said that "current market rate" suggests that they should raise my monthly rate to over $220! Just a simple Google search found me 4 different storage units of the same size for way less than I was paying in the first place ($107 -185). Again, Kenny is ALWAYS awesome and kind person, and at NO WAY is responsible for this rating. I guess I will ... read more
Great price, up until you're ready to pay, then they tack on a "required" insurance charge. Super deceptive and unethical.
Business response:
Stacey, securing your belongings is a top priority for us. For that reason, we require our customers to purchase insurance to protect their belongings in case damage outside of our control occurs. We value you as a customer and are happy to discuss this with you in more detail. Give us a call at (360) 253-2131.
This place functions just fine as a storage place. HOWEVER, they have continually raised my rent, and now it's 80% HIGHER from my original cost!. I did the math, that is an accurate percentage....I have gotten notice after notice of increasing rent, and am now paying an outrageous price for this unit. That isn't overhead (say a small increase at beginning of year for example), that's just greed, and poor company policy in my humble opinion. Another small item of note, is if something doesn't work right on Sunday, you are ... read more
This started off to be a great experience but got progressively worse as time went on. First off, they raised the price of my storage unit TWICE in a SIX MONTH period for a total of nearly $60 over what I originally agreed to. About 8 weeks ago, they repaired the asphalt near the unit and blew a bunch of the black dust into the storage area. When I told them about this and offered to show them how bad it was, they just said "Sorry" and made no effort to assist me in the cleanup. There are better places to store in the ar... read more
When I first signed up at this storage unit they assured me that they don't raise the storage rent much and if they do it's usually $5 to $10 dollars. I have had my stuff at there storage facility for two years and they have changed my monthly rate 5 times and increase the rent more than 50%. Don't fall into their trap of a low price the first 3 months then jack up the price by 40% and now 50%.
The storage was clean & usable, however I was promised a gift card that to this day has not been received. I may be old fashioned but a persons word should be there bond. I would not recommend this business to anyone.
Please look elsewhere. Raised the rent twice within a year. Management doesn't return phone calls, doesn't take responsibility for their mistakes, and isn't available when needed. The 877 number will try to pass you off to the individual storage facility, and the individual storage facility will pass you off to the 877 number. NO ACCOUNTABILITY whatsoever. And on top of that: MICE/RATS!! Left crap all over our boxes, chewed through a couch and some blankets. Of course the manager on duty said they had no rat issues and was... read more
bad customer service. i know they are closed on sundays, but no way to contact anyone in case they dont do their job! paid if full a week ago, they put a red lock on our unit, & failed to take it off once paid! eere moving, & traveled a long way to find were locked out of our unit for no reason!!!! take your storage needs to somewhere else.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,448 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.