Extra Space Storage

Brian M. 

on Yelp

7 years ago

Bait and Switch - The worst company I have ever dealt with, lured me in with a free month and a set rate only to raise it after 3 months, spoke to a person who works there about it and they said thats standard policy that they will raise your price every 3 months, I should have realized after they made me sign more papers than I did when I bought my home DO NOT USE THIS COMPANY unfortunately I needed 3 units for when I lost my home, I was late 2 days and they charged me a late fee and pad locked my unit even after I paid I w... read more

Kate F. 

on Yelp

8 years ago

Awful storage unit! They have a big water problem! After in rained, water leaked into my unit, my neighboring unit, and another unit on the other side (they offered to move my stuff to a new unit after the leak--but when they took me to see it there was water there too). I would avoid this place! 

Troy W. 

on Yelp

9 years ago

Our trailer Camper trailer was stolen from there secure units with cameras and coded access. I had wheel locks and ball hitch locks, which the employees had on the trailer and it was parked in front of a camera. They did not call the police and made us pay for the DVD to give the police information. Mr Young, the district manager called us and said they would help and did nothing but tell the BBB that our complaint was invalid because they were working with us. We have not heard from them in months and Mr Young does not ret... read more

Romulo R. 

on Yelp

13 years ago

After having my stuff here for 6 months and checking out, I must say that I have mixed feelings. First, the good. The staff is very friendly, the place is kept very clean and there are elevators and carts available. The hours are decent (access to your unit is from 6 am-10 PM). Now the bad. Get ready for hidden charges. They force you to buy insurance on your things, even if you do not want it. I do not undesrtand why I was forced to buy insurance on things that, honestly, I would not have been to sorry to see be hit ... read more

Ethan S. 

on Yelp

14 years ago

Never, I repeat never trust your belongings with this company. From start to finish I had one of the worst experiences with Extra Space Storage. The funny part is that I based my decision to use this location based on their Yelp reviews. I felt obliged to give my feedback for future users. At check in I have never had the pleasure of speaking to a ruder manager. It got to a point where I had to ask him if he had a problem with me. Based on that experience alone I should have moved my belonging to another company. However, ... read more

Cevin S. 

on Yelp

14 years ago

AVOID!!!! My stored items were destroyed by water damage. They don't know how the water came in and didn't seem all that concerned and they do not feel they have any responsibility beyond whatever insurance coverage takes care of. In other words, they believe they are not bound by basic implied warranties. Also, the units are supposedly climate controlled, but the place is insanely humid. If you store paper or cloth items here, they will get destroyed. I had to move everything out after spending a month bringing boxes o... read more

AnnMarie O. 

on Yelp

14 years ago

Not a good neighbor! The sidewalks that surround this business are impassable due to snow and ice many days after snowstorms. I went in to ask (nicely!) that some ice melt be applied to the pathways they are required to maintain and was met with a complete disregard for neighbors like me who need to walk in the street rather than break a bone on their sidewalk. Disappointed by total lack of concern for the dangerous conditions they are causing with improper snow removal. Reported to 311. Please clean up your act!