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Extra Space Storage
- Self Storage
- Somerville, MA
About this business
Location details
460 Somerville Ave, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I've had a great experience here. Setting up my account was simple, though they do require a fingerprint. Online payment is not perfect, but it's definitely good enough. I wish they were open later, but it's better than a lot of storage places around here.
So far I'm giving them a big 4 star. . . they'd get 5, but you'll see why I bring 'em down a wee notch. I went in today to get a small 5x5 unit for a month or two as we (fingers crossed) move from apartment to our own condo. The first month is "free" except for a $32 administrative fee, and of course the mandatory $9/month insurance. ;) I love "free" almost as much as i love free. After that i'm paying ~$60/month for the unit, but can clear out with 2 days notice. It is nice to have an extra dry/clean space to put stuff so ... read more
Update: I've been there for a year now and they have twice now attempted rate increases of over 80% and forced me to argue my way down. I'm paying double what I agreed to pay when I first moved in and that's AFTER talking my way down (which by the way they'll absolutely do, despite what they say, if you just get aggressive enough). The district managers are complete cowards about it and are so desperate not to get on the phone because they know it's indefensible. Also in the year I've been there, minus the day I moved in I ... read more
Business response:
Mike, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. We mail a notice 30 days before the new rate takes effect. As always, give us a call at 888-storage if you need anything.
I rented a space with Extra Space Storage at $113 per month. After three months, they raised my rate to $166 (a 32% increase) without any warning or communication. I didn't know the rate was changing until after it was charged to my credit card. *DO NOT RENT HERE*
Business response:
We're sorry to hear this, Cori. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
The office is not open for the hours advertised online. I tried to go thirty minutes after their posted opening time. Although there were staff in the office who could see me when I knocked, they did not unlock the door.
WOULD NOT RECOMMEND. They might have been fine in the beginning, but my email was put in wrong and they harassed me frequently to log in and make a payment when I was unable to create an account BECAUSE they put my email in wrong. I've had to call over 20 times in the past month to sort this out and they always appear friendly and helpful on the phone until I hang up and absolutely nothing has been changed. I had to change the insurance policy on my unit and they made me jump through so many hoops that were completely unnece... read more
Business response:
Hi Madeline, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
I would have given 0 stars but I did not have that option, This place is an absolute scam, if you need a storage facility avoid this place at all cost, I promise you'll feel better about setting your things and money on fire then to deal with this absurd excuse for a storage facility! AVOID AT ALL COST, you'll thank me later! Rant over
Business response:
We're sorry to hear about your experience, Chalie. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (857) 523-0180 so that we can assist with your concern.
My partner and I were excited to get some storage space close to our home- DO NOT WASTE YOUR TIME. DO NOT GO HERE. They do not care about you. We ordered a storage unit online, super easy. NOPE They called and set up a time to meet us. We went. No one was there. Except for other costumers who were told to come. We get a call back a few days later, no apology we think "fine, we need to set this up" we go the next day at the time agreed on and again, no one showed up. We get another call no apology just "it happens" and ... read more
Business response:
Sandra, we're sorry to hear that you experienced an issue during the rental process. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. We appreciate you taking the time to share your experience and we value your feedback.
I flew to the east coast to move some stuff into storage. I chose the Somerville Ave location because it was convenient (albeit much more expensive), however these were my deceased Mom's paintings and my Grandmothers carpets and my vintage leather collection, stuff that couldn't come with me to the tropics. 3 months after arriving home I get a call that they have flooded. The insurance max is $3000 which doesn't even cover my travel expenses nor are those things covered by the insurance company. While everyone there is very... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 630 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.