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Extra Space Storage
- Self Storage
- Northfield, IL
About this business
Location details
275 Northfield Rd, Northfield, IL, 60093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Extra Space Storage- Northfield was the perfect solution to my moving dilemma. The enrollment process was incredibly smooth. I began online, quickly received a call, and was ready to start moving my belongings right away. Even though it was in the midst of the Covid-19 pandemic, this was an easy, efficient process. The facility itself is very convenient, just off of I-94. The building was always clean. I was very satisfied with our first floor, indoor, temperature controlled unit. When it came time to end the contract... read more
Business response:
Thank you for the excellent rating, Kathleen! We're happy to hear our team was able to provide a smooth storage unit rental experience. Give us a call at the storage facility if you have any additional self storage needs in the future!
Exceptional storage space. Victor the manager is excellent. Extremely knowledgeable and very professional. This facility is top notch. I have rented other units throughout chicagoland and this one is by far the cleanest and best maintained.
Business response:
Hi John, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff and a clean facility, so we are thrilled to hear that you had such a positive experience renting with us!
Victor and Sean were great. Very helpful. The storage facility is extremely clean and the price is right.
Business response:
Hi Amy, We're glad Victor and Sean were very helpful. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so glad you are satisfied with your rental rate! Let us know if we can do anything to assist you!
Great facility. The staff was always helpful and courteous. The facility is always bright, clean and completely in order at all times, even when busy. I recommend them highly.
Business response:
Hi Elijah, we're glad our team was able to help! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Thanks for recommending Extra Space Storage!
Read the fine print/be aware that they can and will raise your monthly rent at any time, with no limitations. We started in a unit that was advertised as $165/month. In less than a year, the price increased to nearly $500/month. Identical units advertised online were still priced at $165. Management wouldn't budge on compromising. The only option they gave us was to book a new reservation under a different name and move all of our belongings down the hall.
Business response:
We value your input regarding pricing changes and understand your frustration with the rent increase you experienced on your unit. We recognize that moving from $165/month to nearly $500/month represents a significant change, and we appreciate you taking the time to share your experience with the pricing adjustments and the situation you encountered with management. Please contact us at (847) 441-2641 to discuss your concerns directly so we can better understand the specifics of your rental agreement and the pricing changes ... read more
Bait and switch tactics for move in rate. You will secure a rate only to have it raised without warning after a couple of months. They understand once you move your things in it's unlikely you're moving them again until you move out. Company will tell you it's because of the 'market rate' but you can clearly see they'll continue to advertise for a much lower rate on the website.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 850 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.