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Extra Space Storage
- Self Storage
- Northfield, IL
About this business
Location details
275 Northfield Rd, Northfield, IL, 60093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Victor and Sean were great. Very helpful. The storage facility is extremely clean and the price is right.
Business response:
Hi Amy, We're glad Victor and Sean were very helpful. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so glad you are satisfied with your rental rate! Let us know if we can do anything to assist you!
Great facility. The staff was always helpful and courteous. The facility is always bright, clean and completely in order at all times, even when busy. I recommend them highly.
Business response:
Hi Elijah, we're glad our team was able to help! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Thanks for recommending Extra Space Storage!
Read the fine print/be aware that they can and will raise your monthly rent at any time, with no limitations. We started in a unit that was advertised as $165/month. In less than a year, the price increased to nearly $500/month. Identical units advertised online were still priced at $165. Management wouldn't budge on compromising. The only option they gave us was to book a new reservation under a different name and move all of our belongings down the hall.
Business response:
We value your input regarding pricing changes and understand your frustration with the rent increase you experienced on your unit. We recognize that moving from $165/month to nearly $500/month represents a significant change, and we appreciate you taking the time to share your experience with the pricing adjustments and the situation you encountered with management. Please contact us at (847) 441-2641 to discuss your concerns directly so we can better understand the specifics of your rental agreement and the pricing changes ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 5 star rating with 798 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.