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Extra Space Storage
- Self Storage
- Bedford, TX
About this business
Location details
3813 Airport Fwy, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Tonya and CJ were awesome! They made getting a unit quick and easy. I had problems with my lock and they helped me fix it. They are nice and helpful.
Business response:
Thank you for the excellent rating, Mike. We are glad Tonya and CJ were able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call if there is anything else we can do for you.
Renting a storage place for little miscellaneous things around the house. Corey made it so easy and hassle free! I was able to rent the storage unit from the comfort of my own home and I'm able to drive up to my storage unit. This is super convenient right now since COVID is rampant. She offered a lock for purchase in case I didn't have one available, went to check the unit to make sure which lock I could purchase on my own and remained on the phone to make sure my access code was working! I'd say outstanding customer servic... read more
Business response:
Thank you for taking the time to leave your feedback, Brittini! We're so happy to hear Corey was able to make your no contact rental process safe and hassle-free! Give us a call at 888-STORAGE if you need any future assistance. We are excited to have you at Extra Space!
This place had the best rates when I was looking, The employees are very accommodating. I had issues with a moving company not showing up on time and Deb was on hand to give me suggestions. Very helpful and reasonable place. I would definitely use again and recommend to others!
Great place for storage! The process was easy, was convenient to where I lived and the place is very, very clean! I do recommend this place!
Moved form public storage to here because PS is really a terrible company. I was very happy with the service Debbie gave me and the ease of doing it onsite. The unit was a 10 x 20 and in a great area at 112 a month, this is like 40 dollars less than other units around the area, I could of got one for 90 in a bad area but overall very pleased. Remember though when you rent a storage go to wallmart and buy your disc lock and take your renters insurance or home owners cause they try to sell you theres, Lots cheaper off site.
Great people (Debbie ), great service, great location, great price !
Great experience!!! The staff was professional, informative, and helpful. I would recommend this storage site--5 star experience.
The staff at this location are unavailable and unfriendly. I did not have one interaction that left me feeling good about giving my money to Extra Space. I'll never rent from this organization again.
Business response:
Candice, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.
Another Update: Management says they will allow a transfer to another unit on another review site. My issue isn't the fact they raised my rate. My issue is the percentage amounts they were raised. Everyone has different rates. If it was a straight 20% increase to everyone, that would be fair. That's not what they did. My rate was raised by a total of approximately 70% in a year. That's ridiculous and excessive. Also, by their own admission, they will raise rates every 3 and 9 months. That's excessive as well. Apartments don'... read more
Business response:
Hi Rick, your kind words are appreciated! We make it a priority to provide well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out to us at 888-STORAGE if you need anything!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,271 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.