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Extra Space Storage
- Self Storage
- Carrollton, TX
About this business
Location details
2524 E Hebron Pkwy, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
My husband and I had decided to rent a storage unit and wanted a place close by. So I checked on ratings and we decided to just go check out Extra Space. We really didn't know what we needed at the time. We explained to Dwayne what our thoughts were and what we were going to store, he immediately recommended the proper space size an took the time to walk us around and make sure we agreed. Dwayne's personal customer service is among the best and not to mention his quick witted humor makes you instantly feel like you've made a... read more
Dawyne was very good at helping me out move out, excellent customer service and very clean facility, good security, really recommend them thank you!
Painless transaction, same-day availability, all completed via phone-web. Reasonable rates, and Dwayne reached out to ensure everything need is taken care of. Facilities are clean and well maintained.
Business response:
Thank you for the excellent rating, David! We're happy we were able to provide a smooth rental experience. We are so glad you are satisfied with your rental rate! We're glad Dwayne reached out to ensure everything needed is taken care of. We prioritize providing clean and well-maintained facilities and are so glad to hear your experience reflects that. Don’t hesitate to reach out if you need anything at 888-STORAGE.
Great service, very nice workers that helped us a lot. Overall great people and company
Had zero issues with our rental. Facility was clean, great monthly price for a full size inside unit, plenty of carts always available. Dwayne (manager) put the prorated month refund put back on our card without hassle.
Business response:
Thank you Ray! We pride ourselves on keeping our storage facility clean, organized, and well lit. We're glad our manager Dwayne was able to help. Don't hesitate to reach out if you need anything!
I discovered my unit was burglarized within 24 hours of me being in it. Reported immediately to the police and the storage facility management. Management confirmed it had video footage from the day of the burglary. However, they refused to provide access or even identify license plate, and car make/model of the burglar(s). Three large items stolen would have been easily identifiable on video. There have been numerous burglaries at this location. And get this. They raised my rate by $200/month! Do not believe the pos... read more
Business response:
We are concerned to hear about the burglary and lack of cooperation with investigation, Blake. Please contact us at (469) 701-3350 to discuss this matter directly.
DON'T USE THIS STORAGE FACILITY. This company is absolutely terrible. They know people can't afford to up and move their storage units and they take advantage of that and gouge you. The rent routinely increases by 190% in a month. No reminder to prepay and keep your rate locked in. No chance to lower your bill by paying on time. No compassion when you call and ask to price match. They post the online rent for new renters but refuse to price match it to current customers. STAY FAR AWAY.
Business response:
Please accept our apologies for any inconvenience caused. Your feedback is valuable to us, and we take your concerns seriously. We understand your frustration regarding the rent increases and pricing policies. We appreciate you taking the time to share your experience, as it helps us identify areas where we can improve our services and communication with customers.
Everything the other reviews say about them jacking up the prices is true. The rental rate increased approximately 3X of the original cost. It may be legal but not ethical. Beware!
Business response:
Hi Royalyn, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
They never have carts for loading. I have seen one cart the 2 years that I have stored at this location. The last time I went to get items, my wife held the elevator door for me so I could drag my boxes into the elevator (because there was not a cart). An employee saw her holding the door and said to not do that because the relay for the breaker will trip. Well...maybe if you had carts she wouldn't have had to do this. Also, their gate was broken for months. Sadly, the employee attitude was the last straw for me. I'll be mov... read more
Business response:
Thank you for taking the time to share your experience, Michael. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the carts and gate. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 938 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.