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Extra Space Storage
- Self Storage
- Carrollton, TX
About this business
Location details
2524 E Hebron Pkwy, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Everything is great when you first sign up but then 60-90 days later they play the market analysis nonsense and jack your rate up. Of course you have all your items there so you have no real choice but to pay the exorbitant new fee. What was worse for me is I went in over 30 days prior to the increase and asked for them to help me out with the price increase and I never heard back. Shady business practice in my opinion but the excuse they give is we have month to month agreements so we need to assess the market. Very disapp... read more
Business response:
Hi Frank, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Don’t hesitate to stop by the office if you need anything.
They increase the price every 6 months. The first increase was 60 dollars and 6 months later they increased it again by 100, making the total around 300 a month. I would highly NOT recommend this only because the pricing long term is unrealistic, and because you're already there they use that to their advantage.
Business response:
We're sorry to hear this, StacEy. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Store At This Location At Your Own Risk...Serious Theft Problems!! The theft here must take place after hours. Over $1500 worth of belongings stolen. Boxes had been opened...certain items stolen and then boxes retaped! No recourse available after leaving. Called "manager" he didn't care and DID NOT sound surprised or outraged that this happened!!! He did not call me back to answer any questions either. Disgusting behavior. Saw online that Extra Space Storage in Colorado had serious theft issues of locked storage units as ... read more
Unit was broken into storage company took no accountability. Believe it had to be an inside deal. Only took small valuable things left TVs, Bose Surround sound etc. seem extremely suspicious. My insurance only covered $2k since storage unit was away from primary resident. Facility extremely clean and located in a great area. Also there's cameras. The staff did not work with me at all. Wasn't up for pulling camera footage due to 2 week time cap since I actually went to my unit. Stated it would've taken to long to go through... read more
I rented a storage space at this location of Extra Space Storage. I know that it was kind of backwards how I paid, saw the unit, then was surprised because of its size (being smaller than I expected). Ended up renting something larger that is closer to where I lived. A week after the initial pmt., etc. I started calling about getting some kind of refund. I never moved anything into it, both customer svc. & that particular facility's manager said "no refund", but the Cust. Svc. person had said that the Mgr. might be able to h... read more
Business response:
Thank you for taking the time to share your experience, Kat. We are sorry to hear that the process did not go as you would have expected. If you are interested, we would like to speak with you about this and see what we can do to help. If you would like to discuss it in greater detail, give us a call at 888-STORAGE.
The facility is okay, but BEWARE: they lure you in with a low initial rate, then jack up the rent each year. My rent has increased over 64% in three years, including the notice I just got which jumped it by 25%. They are basically daring you to either pay these ridiculous increases or go to the trouble (and added expense) of moving your stuff to another facility. Terrible business practice!
Manager Mike is an arrogant person. I called to inquire about our unit that we have as family but said I couldn't get any answers because I wasn't on the account. Kept interrupting me and wouldn't even let me get a word in. This place needs better employees who understand what customer service is and some phone manners!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 938 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.