Extra Space Storage

Nancy B. 

on Yelp

10 years ago

Wonderful, clean, secure, well lit, and great customer service! I moved from a different storage location to this one in Los Gatos, and what a difference. So glad I did. Not only is the management team polite and friendly, they go out of their way to help you! Love this place! 

Phil K. 

on Yelp

11 years ago

I personally went to every storage facility in Los Gatos and Extra Space Storage is beyond comparison and frankly the nicest storage facility I've seen. Their security system is very modern, and the facility is immaculate, very well lit, and secure. In addition, the people on site managing the business are EXTREMELY polite and professional. John Hernandez specifically went out of his way several times to show me the unit, and we expedient in getting the unit rented and explaining how the facility operates. Great outfit. 

Andy P. 

on Yelp

11 years ago

I've had this unit for almost 2 years now, I got it before I went to Afghanistan to store my stuff. The staff here are courteous and helpful all the time; never had any problems here, even when I made some late payments. 

Shauna G. 

on Yelp

11 years ago

We needed a storage location close to our home so went to look at Extra Space Storage in LG. We where impressed with the managers and facility as it is very clean and well maintained (much different than the Public Storage location we are vacating in Soquel). We even got a personal phone call from the manager after we moved in asking about our experience, that is good customer service. 

Natalia P. 

on Yelp

12 years ago

We needed a big storage area to fit almost all our staff so we could stage our house for sale. After comparing a few places within the area I chose extra storage. It is clean, price is good plus some places did not have the size I needed. Managers are a husband and wife, I believe, and they are both very pleasant and helpful. I got 50% off first month but we only needed it for one month so it worked out. They can prorate once if you do not need it for the whole month but you need to contact them (you will not be able to do i... read more

Elle B. 

on Yelp

7 months ago

We just moved out of our unit at Extra Space Storage, and I'm appalled by how we were treated. Shortly after leaving, the manager called to accuse our movers of stealing a dolly. We were shocked -- our movers are professionals we've worked with before and trust. We immediately checked their truck, spoke with each mover individually, and confirmed that they did not have the dolly. We told the manager this, but instead of listening, he threatened to charge us $1,000 to replace it. Wanting to resolve the issue and see the proo... read more

John B. 

on Yelp

7 months ago

Management on the premises is rude, and cares more about the social media exposure for this location. Monthly rent is ridiculously high. Look elsewhere; there's many self storage locations in the area. Plus the soccer park next door makes for a congested parking area. When there is a large move in expect to find no parking space and no available carts. 

Joe H. 

on Yelp

7 years ago

I rented a small space and I was charged $24. Three years later they are charging me $115. They lure you in with a great price and screw you later. They know that if you are from out of town you will have no choice but to pay it! 

Briana B. 

on Yelp

8 years ago

This place has by far the worst customer service I have ever experienced, specifically from their newest DM Kent Mckenzie. This place is an absolute rip off. I needed a place to store my belongings for 1-2 months when I was in between apartments several months ago (and made this known to the folks that I spoke to). Although I got a great deal for my first month, and agreed to all the crazy terms into the second month charges (which were ridiculously high), the person that helped me with my lease (Mike) never told me that if ... read more