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Extra Space Storage

4.9

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Location details

161 Duesenberg Dr, Thousand Oaks, CA, 91362, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.9714 reviews
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Toni K.'s profile image
Toni K. 
rating
9 years ago

Terrific experience, great customer service. Salina made the process quick and easy, even when I had to upgrade my storage unit a few weeks later. The unit and the entire facility are clean and convenient. Good security so you feel safe. 

Kelli M.'s profile image
Kelli M. 
rating
9 years ago

Needed a storage unit asap due to a fire! Read other terrific reviews on line about Extra Space Storage! The Manger Selena was very helpful and put a smile on my face! 

Edward M.'s profile image
Edward M. 
rating
10 years ago

Very fast and efficient securing of a storage area. The staff are very helpful and this facility provides large carts for transporting your stuff from your vehicle to the storage unit. 

Mark A.'s profile image
Mark A. 
rating
10 years ago

Really super easy experience getting this done. Good online rates and the facility itself is really convenient with the location and available entry hours. Salina was great during the signup process. Plus -- you can't go wrong with a month-to-month contract. 

Joe S.'s profile image
Joe S. 
rating
11 years ago

Seems like different locations have varying reviews from good to horrible. Well this one is pretty good. The site is a maze and you may get lost inside (signs pointing to office would be a good idea) but the units are clean and secure and the staff very friendly and helpful. Got initial quote from Ignacio who was very helpful, gave a tour of the place and reserved the storage unit I wanted for a week. Then a week later I signed on for a month to month storage unit with David, who was also very polite. He walked me thru the p... read more

Jeremiah K.'s profile image
Jeremiah K. 
rating
2 years ago

do not rent from here their roof leaks water and the manager salina does not care or offer any sort of fix!!! they still demand full payment when their units dump water on your contents!! go anywhere else but here!!! 

Business response:

We really appreciate you taking the time to share your feedback, Jeremiah. We would love to talk to you more about your negative experience. Please give us a call at 888-storage. 

Mindy A.'s profile image
Mindy A. 
rating
2 years ago

RUN AWAY. My family rents here and up until now hadn't had an issue--until the roof failed. You would think if the roof LEAKED into your storage unit and RUINED your property, the storage facility would be kind and honorable. Not here at Extra Space Storage: Full rent owed; refusal to cover any sort of remediation, and would not let us move to a different unit. Does Extra Space Storage not have insurance? Are Extra Space Storage employees lazy? What is going on at Extra Space Storage to have this much cruelty an... read more

Bianca M.'s profile image
Bianca M. 
rating
2 years ago

my family rents a sorage unit here and the manager salina is so rude and unprofessional. dont waste your time and money, go anywhere else! 

Business response:

Bianca, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience. 

Ellen F.'s profile image
Ellen F. 
rating
2 years ago

I rarely give bad reviews. But when a family member has had nothing but bad attitude and negligent service from the manager, Selina, I must speak up. Selina is short-tempered, unprofessional, and unwilling to serve the client's needs. You would think that severe water damage from the last storm would have her going out of her way to help put matters right for the customers affected. Nope! Not for this manager. She won't facilitate insurance claims, not help find another unit. Go elsewhere. Anywhere else. 

Business response:

We're sorry to hear this, Ellen. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us at 888-storage if you would like to discuss your experience further. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 714 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.