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Extra Space Storage
- Self Storage
- Chicago, IL
About this business
Location details
4455 W Montrose Ave, Chicago, IL, 60641, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This is the fourth time I am renting a storage unit on this company and the place it’s always well kept and customer service is always grate!
The customer service representative, Denise, is friendly and knowledgeable. She is also efficient and found the best fit for me. Great customer service
Just had a real good experience with this representative
Business response:
It's great to hear from you, Mark. We're committed to being your go-to stop for all your local storage needs! We really appreciate your business and are here to help if you need anything.
Excellent customer service. I've only been renting at this site for a couple of months, but so far I'm very impressed by how well this site is managed. I looked at 5 other storage facilities in the area, but this the only one that had everything I was looking for.
Business response:
Thanks for the awesome review, Jennifer! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Your kind words mean a lot to us. Don't hesitate to stop by the office or contact us at (773) 794-1104 if you need anything!
Very professional and you feel like at home😁
Business response:
Thank you for choosing Extra Space Storage, Felix. As a company, we are committed to providing exceptional customer service at a professionally managed facility. Call us at (773) 794-1104 with any questions!
After two months they send me a letter saying my monthly rate is doubling. I ask how that can be. They say I was on a promo rate that adjusts monthly. No where did it say I was on a promo rate. Predatory business practices. I will be cancelling. I suggest you look elsewhere.
Business response:
Thank you for leaving us a rating, Jim. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
I do not recommend trusting the leasing agents. They guaranteed me a prorated fee for my last month. However, they did not let me know about the condition that you cannot pay for the whole month via EasyPay and still receive a prorated amount. The leasing agent made me the guarantee and immediately offered easypay. Why would he offer me easy pay knowing i wanted the pro rated amount? Further, customer service has been no help in addressing my concern about the misleading leasing agent. Do not recommend renting here
Business response:
Hi Ben, we really appreciate you taking the time to leave a review. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We are disappointed to hear that you are not satisfied. If there is anything we can do for you in the meantime, we are here to help and can be reached at (773) 794-1104.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,086 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.