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10815 N 32nd St, Phoenix, AZ, 85028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
When our business needed extra storage for an extended period of time during a remodel we thankfully found Extra Space. This facility was always clean and the staff very attentive and responsive to our questions. We appreciated the emails when onsite upgrades and maintenance were planned so not to interfere with our planned access. We would recommend this facility to anyone looking for hassle free storage solutions, easy access, and a friendly staff.
Love the staff here always friendly and helpful a repeat customer I've been with them over five years total would highly recommend
Great facility and seems really organized and clean. Very good staff and systems seem to be up to date, allowing for autopay, etc. Easy accessibility. Not sure what more you could ask for in a storage facility! Easily better than the other 2 storage companies that I deal with.
I had a great experience! Terri, manager on duty is super nice and very helpful. She drove me around to look at all of the spaces (there weren't many left) that matched my needs, was very clear about the sale prices, when prices reverted back to full price. The spaces were very clean. I would recommend this facility to anyone.
It's a storage unit. Clean, easy to access from the 51 and have very reasonable rates. The people here are very friendly to work with such as when I lost my key and they happily cut it for me (after securely identifying me first through a number of checks). With many drive up units, easy to get in, get your stuff and get out with little hassle.
PLEASE AVOID EXTRA SPACE STORAGE AT ALL COSTS This review in no part has anything to do with the exceptional customer service of Terry at this location. This 1000% corporate greed. I came to this location based upon convenience is having to move my mother out of her long time home in one weekend. Three months into my term, I get a notification that my monthly rent is being adjusted due to normal cost adjustments. I get that. I have owned several businesses. However, after three months my rent is increasing slightly mor... read more
Months ago I secured a decent Internet deal on a 10x20, I decided to move my storage from a distant cheaper unit to this location because it was closer to where we had to move due to Covid Fallout. Couple months later I rented a 2nd smaller unit due to more Covid Fallout. After doing all that in the dead of summer, the same month I rented the 2nd unit, I received notice stating due to market demand, they were raising my rent $60+ monthly on the 10x20. Wait, what?? Because I knew their Internet deals since I had just acqu... read more
Business response:
Hi Joe, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Positive first: The facility is well managed and very clean. NEGATIVE: This is my first storage experience, and this may be common practice, to raise fees after only 4 months! Four months is way too short a time. The onsite team stated, as though they say it all day long, " 'Our Management Office' decides when the rates go up, We have no control over rate increases. We send a 30day notice via POST CARD, it's small, you may have just thrown it away!" Not good business practice people. I think a rental rate should be good fo... read more
Business response:
Thank you for taking the time to leave us a review, Patricia. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Feedback like yours is important to our goal of customer satisfaction! Don't hesitate to give us a call at 888-STORAGE if you have further questions.
Been renting 4 years, started at $171/mo for a 10x25. Currently costs $256/mo, that is a 49.7% increase over 48 months. Unconscionable. We'll be moving out before year end as they have priced us out of the market.
Extra Space Storage has a 4.9 star rating with 736 reviews.
Extra Space Storage is open now. It will close at 10:00 p.m.