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Extra Space Storage

4.8

About this business

Location details

4223 Pacific Ave, Stockton, CA, 95207, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.81,120 reviews
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Charlene G.'s profile image
Charlene G. 
rating
8 years ago

Isiah is an asset to this company. He offers good customer service as well as an outgoing personality. I will use this company again. 

Lute P.'s profile image
Lute P. 
rating
11 years ago

Nice staff and near by to my school. I'm not worried about leaving my possessions there. 

Whitney J.'s profile image
Whitney J. 
rating
12 years ago

Friendly staff! The process was really easy to sign up. I love their location. It was also super clean! They are under new ownership as an FYI. 

Richard R.'s profile image
Richard R. 
rating
3 days ago

Rat-infested facility. I chose this storage location because it is right next to the University of the Pacific, which made it convenient to move items in little by little before the semester started. Unfortunately, that turned out to be a mistake. After a few months, I began noticing rodent droppings on and around my belongings. Then, while looking for an item in my unit, I discovered a dead rat inside my unit, yes, inside my unit, by the entrance of my storage unit. I immediately contacted the manager, Ronnie. Her respon... read more

Cruzita R.'s profile image
Cruzita R. 
rating
a month ago

If I could give this place a zero I would I definitely would never refer somebody to rent from here. The rat infestation is unreal.!!!!!! and it is so expensive you can find there are cheaper places out there especially for a 10 x 20 and I think they rent goes up every six months and if you have your place for years, it doesn't matter because they don't give loyalty a break!!! 

Business response:

Cruzita, please accept our apologies for the pest issues and pricing concerns. Contact us at (209) 476-9800 to discuss your experience. 

Brittany Imari S.'s profile image
Brittany Imari S. 
rating
a year ago

Man I have tooo much stuff to be moving. I have the largest size unit 10x30 for my whole home I moved from Vegas and I started at $200 per month until they kept increasing it up to $450 per month. So I looked online and once again I see $200 for my size unit! So I got some help from my family to move all of my belongings to a different unit over a week in order to receive this price. Not even 3 months later I get an increase, now one year later I'm up to $360 now smh , not only do they have misleading, increasing prices, you... read more

Business response:

Please excuse any inconvenience. We are sorry to hear about your experience. Thank you for your feedback. 

Maja C.'s profile image
Maja C. 
rating
2 years ago

Mice ate, destroyed, peed on, pooped on, and overall tore up my stuff. They clearly knew, because rat traps were placed in my storage box. I took my rug home, to find a live rat in it. Had to throw out at least 100-200 dollars worth of stuff. Thanks! never again. 

Business response:

Hi Maja, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (209) 476-9800. 

Lennard K.'s profile image
Lennard K. 
rating
2 years ago

Rats , rats , rats! I'm in disbelief at the situation I'm in because of Extra Space Storage. I recently moved out of Stockton last year in July to southern Ca and put a ton of valuable goods during my transition this past July I went to pick up the goods to find it covered it rat piss and poop. I originally went with public storage because I rent through their facilities in other cities thinking I would have the same great experiences. This Stockton location is horrible it has a rant infestation, not just a rat problem , a r... read more

Business response:

Hi Lennard, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (209) 476-9800. 

Tommi Z.'s profile image
Tommi Z. 
rating
2 years ago

(1) Not honest Business People. In less than one year the raise the rate 2 times. I am paying double than initially paid. I called them, they agree to reduce pay. I was travelling abroad and did not have time when they increase rate the first time. I wish they do an honest business. (2) Rodent, rat droppings are everywhere. 

Business response:

Hi Tommi, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to bring your rate closer to market value. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (209) 476-9800. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 1,120 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 8:00 p.m.