Extra Space Storage

Michelle B. 

on Yelp

3 years ago

Mice, rats etc. obviously should have read the reviews. Going through insurance will be a nightmare. Spend a few extra dollars and go somewhere else. 

Collins S. 

on Yelp

4 years ago

I've had my unit for over a year now. Everything was fine until a month ago!!! There appears to be a rat problem now. I mentioned it to the staff. One woman was just as surprised and the other could care less... I had to set my own traps and caught one of these nasty fur balls!! Two units have moved out and I thought the problem would be gone because the other tenants had a Refrigerator and boxes off dried noodles/tea and other food items but I came back to check my traps. So I'm moving out!! Don't even waste your time. My m... read more

Beauty B. 

on Yelp

4 years ago

Yesterday I went 4 times and every time I went they were closed or the time changed for lunch. Ridiculous. The lady up front was very rude even after trying to be civil. I went again today this morning @9:37 they claim to open at 9:30 but no one was there the door was locked and I knocked and no answer. Horrible service I do not recommend. 

Judith B. 

on Yelp

4 years ago

I was wondering why this storage facility located near University of the Pacific was rated so low. They deserve every bit of their low ratings. I'm moving to Stockton from San Francisco. I made the Reservation for a 10 x 30 storage unit for a whole house move over the phone. Even after I had officially rented the space (deposit amount had cleared through my financial institution), one of the site managers phoned me, twice, asking if I was still interested in renting the space. That should have been a red flag for what w... read more

Dani H. 

on Yelp

7 years ago

They started off good with a good price but after about a year you will see them go up continuously. The customer service is pretty good but they have a rat problem that has been a complaint of several units. I bought it to their attention some months ago when my step dad noticed the pallets all over the floor and when I had the junk people come move my stuff out I was only able to salvage some pictures, all my furniture and clothes were covered in rat droppings and eaten up. All they had to say was yeah that happens som... read more

Francesca C. 

on Yelp

8 years ago

The fact our rate increases CONSTANTLY is annoying. I'm paying $102 a month for a 5x10 space that started at $60 a month 2 years ago! Will definitely be looking elsewhere to store our things with the dramatic and constant rate increases. 

Rod K. 

on Yelp

8 years ago

I tried renting from a different extra space storage but the one on Jamestown is rat infested. This was the next closest storage facility that had plenty of available spaces. There is a reason they have so many availabilities. No one in their right mind would store any valuables here. I didn't even need to go into the office. I saw someone open their locker as soon as I got there and a whole family of rats ran out into the street. They should just change the name from extra space storage to the rat hotel. 

Frank G. 

on Yelp

8 years ago

Extra space storage is rat infested. They do not care and if you talk to managment about it they will tell you to pound sand. They make you buy insurance and then they tell you that insurance does not cover rat infestation. 

Steve L. 

on Yelp

8 years ago

This place is a HUGE TRAP, do not rent a storage unit from this place. Lets start at the beginning. First, there are two huge banners attached to the building that state the first month is free. When I asked for the discount the sales clerk said it did not apply to this location. I asked than why were the two banners installed. Answer: It brings in business and the District Manager said to keep it up. So, OK a little disappointing with the false advertising but I really needed a place close to UoP. The next step was to assig... read more