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Extra Space Storage

4.9

About this business

Location details

11002 Owings Mills Blvd, Owings Mills, MD, 21117, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.91,292 reviews
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Geline M.'s profile image
Geline M. 
rating
2 days ago

As expected, Ms. Rebecca Richards fixed our overlooked files for storage unit 4206. We greatly appreciate and more power to you . Kind regards Geline and Edwin . 

Business response:

Thank you for the excellent rating, Geline! We're happy we were able to provide a smooth rental experience. If you ever need any help with your rental, come by the office or call us at 888-storage. 

Geline M.'s profile image
Geline M. 
rating
3 weeks ago

Yes as always . Ms. Rebecca Richards is excellent. Always there to attend to anything that we need . No drama , just straight up talking. Best regards and more power to you Becca. Geline and Edwin 

Business response:

Thank you for the excellent rating, Geline! We're happy we were able to provide a smooth rental experience. If you ever need any help with your rental, come by the office or call us at 888-storage. 

Geline M.'s profile image
Geline M. 
rating
3 months ago

Today June 18,2026 we rented another unit . Ms. Rebecca Richards as always is there to help us with everything that we needed . She is an excellent person to deal with . No dramas whatsoever. More power to you Ms. Rebecca Richards . Best regards , Geline and Edwin Brinas 

Business response:

Thank you for the excellent rating, Geline! We're happy we were able to provide a smooth rental experience. If you ever need any help with your rental, come by the office or call us at 888-storage. 

Evangeline M.'s profile image
Evangeline M. 
rating
3 months ago

We have been using Extra Space Storage for quite a long time . Ms. Rebecca Richards has always been attentive , accommodating to all of our needs every time we need it . we commend your good service. w so appreciate it and keep it going . Geline and Edwin Brinas 

Business response:

We are grateful for your loyalty and kind words about Rebecca's attentive service. Your appreciation means everything to us, Evangeline. 

Anthony M.'s profile image
Anthony M. 
rating
6 months ago

Customer Service was over and beyond. I was serviced and assisted by Becca and she made my day after walking me through the process. I walked in with a frown from being lost and she helped me find my way and I walked out with a smile. Extra Space, please appreciate this woman because most people don't care this much. 5 out of 5 stars. 

Business response:

We're thrilled to hear about Becca's exceptional service! She truly made your experience special with her dedication and caring approach. We're so glad she was able to turn your day around and that you left with a smile. Thank you for the wonderful feedback and 5-star review, Anthony! 

Emerson S.'s profile image
Emerson S. 
rating
2 years ago

great customer service!!! we love it ! Look forward to make business with them!!! great secure etc. 

Business response:

We're grateful for your positive feedback! Thank you for choosing Extra Space Storage. 

KaRee 3.'s profile image
KaRee 3. 
rating
2 years ago

A very professional/delightful experience so happy with the service received! Thank you Extra Space team definitely will give great word of mouth to my friends and family!! 

Business response:

We sincerely value your positive feedback! Thank you for sharing your delightful experience with us. 

Natalie S.'s profile image
Natalie S. 
rating
2 years ago

Wasn't unsatisfied, or overly excited to use. Something convenient and Jason was helpful. 

Business response:

Thank you for your feedback, Natalie. We appreciate your input and are glad Jason was able to assist you. 

Geline M.'s profile image
Geline M. 
rating
2 years ago

Jason Scott is kind , accommodating , hardworking and fits the job position of a Store Manager. Thank you for all your help and more power to you . Geline and Edwin 

Business response:

Thank you for the excellent rating, Geline! We're happy we were able to provide a smooth rental experience. If you ever need any help with your rental, come by the office or call us at 888-storage. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 1,292 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.