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Extra Space Storage
- Self Storage
- Baltimore, MD
About this business
Location details
1400 Eastern Ave, Baltimore, MD, 21231, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Terrific customer service - made the rental and use very easy. I heartily recommend!
Very clean and excellent managers. We stored our belongings here for about 3 years until we moved into a bigger home. Easy access after hours and always felt secure. Thanks!
Bad and sad arbitrarily increase rates from $65 to $ 185 Big Scam !!! After moving in , the price was triple after 2 or 3 months. Basically when moving in be prepared to to move out after 2 months. I wish I could leave no stars.
I wish I could leave no stars but it would not allow. Absolutely the worse customer service. On day 36 charged 150 foreclosure fee when I went to pay. On day 36 are you freaking serious. This is the scummiest shit I have seen. Ive already called BBB. Do not rent from this company!
I started renting with Extra Space about a year ago. The two ladies that helped me were very nice and professional. I was initiated at a rate of about $65 per month for a 10x10 unit, which I thought was reasonable. However, I was aware of a potential scam when it was brought to my attention that the rate was temporary, and they were permitted to arbitrarily increase rates. When I began hesitating, the ladies ensured me that the increase would be minor. A mere 2-3 months later the increase was $140!!!! Furious, I called back ... read more
Business response:
Thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. However, providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further... read more
Took a unit there the last week of March and told the lady that I would only want it for a month. I got billed April 22 for the following month of May. I called today and spoke to KAYLA. I explained my situation and she told me she would see I got a refund. Then, the idiot changes her mind and decided it would be a great idea to mouth me off. Typical. KAYLA HAS A NASTY MOUTH. Typical....I called back and KAYLA hung up on me. I, in turn called corporate and spoke to TORI. She stated a district Manager would call me ... read more
Business response:
Ellen, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience with Kayla did not reflect that. We value your comments and will use them to make improvements in the future. Give us a call at 888-STORAGE if you need any future assistance.
This storage unit on Eastern Avenue as well as their corporate office is ridiculous they had double my rate without officially notifying me and sending me a postcard with probably got lost in the mail cuz nobody think there's any more they had jumped on the rate for $42 to $84 after being there for less than 6 months do not use this place
This facility is poorly managed from a corporate leadership level. It's used as a homeless shelter on the 1st floor above ground units. I've on more then several occasions smelled crack being smoked or marijuana. I'm a former narcotics investigator. I've seen homeless people taking showers in the bathroom using the sink. I've witnessed needles on the floor in storage bathroom. I've brought the concern to management. I've shared the concern with upper management but they are focused on $$ and not safety at f employees... read more
Business response:
Hi Leonard. We would love to hear more about your experience so we can help make things right! Feel free to contact us at (410) 276-5865 with any specific details so we can work on improving your experience!
BEAWARE INFESTED DISGUSTING RATS OR ANIMALS INSIDE! This is the worst experience I ever had. I was away for 4 months when I came back and put new luggage in unit I slowly started noticing " Little black things" I never saw anything like this before at my previous storage place at first I didnt move the stuff out of the way to check out the whole unit couple weeks later I came back and I saw some flakes on top of my luggage then I came back the next day and there were more brown flakes on luggage I just put in. I talk to the ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,369 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.