Extra Space Storage

Cherpumple F. 

on Yelp

8 years ago

Dang. This place is not only infested with mice/rats, their customer service is no bueno. We had storage with them for about two years--we never had any cooking wear or food stored but found rodent droppings every time we went to storage. Eeww! If you're trying to cancel your membership-call the national office. The local office will just tell you random info and then pretend like they never did. Just call the 1800 national office and talk to them if you have any problems. Glad we never have to store anything again! 

Craig P. 

on Yelp

8 years ago

Aside from the rent increase of 13% every 6 months it is mouse infested. A complaint about mouse infestation in April '16 held that month's increase down to only 3%! There is no evidence of facility wide pest control. I was handed some bags of rat poison. I am only in my unit every several months. It only contains boxes, books, hard furniture, a mattress, and a couch that the mice like very much. With the first discovery of mice, I had to empty my unit and clean everything. I threw out furniture blankets, arranged m... read more

Robert B. 

on Yelp

8 years ago

I was forced to find a new storage locker after my rent was increased over 50% in just over 2 years, from about $55 to $89 per month. There was never any explanation or justification for the increases. When I moved out (on Wednesday, 1/11/17), I found vermin damage, mouse droppings, and a dead mouse. Avoid at all costs. 

Rhubarb F. 

on Yelp

9 years ago

When you pay more for something you expect quality. At Extra Space Storage on 1400 Eastern Avenue you pay more and all you get is rat feces. Next month my bill will go up $10, a total of $30/month in fee increases in less than 12 months. I went down to the storage space to see if perhaps the extra money was going to a bigger space, or maybe less rat ordure, or perhaps a reprieve from a chronically broken Eastern Avenue facing gate? Nope. Just more rat manure. Despite its convenience to those living in Fells and Harbor East,... read more

Joseph S. 

on Yelp

9 years ago

Worst experience ever. First they promised that when I transfer units that I would get a new month free. When I called to confirm the date that I would be charged, it turns out I wasn't given that month free but insteadI would be charged $83 just a few days. Jonathan and Brandon both made it clear that I have the option of getting the Internet price or doing a transfer and I chose the Internet price. Again when I went to utilize the time that was promised to me of 30 days free, my account reflected that a transfer has been d... read more

Bill A. 

on Yelp

9 years ago

Enter into an agreement with Extra Space Storage and you'll experience increases every several months, starting at about the 5-month mark. These increases will equate to about 30% per year. My original agreement was for $75 per month back in November of 2013. In December of 2015 it was raised again to what is now $120 per month. This particular location allows people to smoke in the facility and live in their storage space. The people right directly across from my unit had a setup where they would sit and watch TV in their... read more

Jacquie G. 

on Yelp

10 years ago

We've rented a space almost since this location opened. It is generally clean, modern and a good location for us. Since we are a business, we were given 24-hour access, which has been great because we often have evening jobs and need to return equipment late night. Sunday night at 11:30 pm, however, we were unable to access our storage unit. My husband had been performing with his band that evening and we had a truck-load of heavy equipment to store. He has a bad back and I have a bad shoulder, and neither of us shoul... read more