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Extra Space Storage
- Self Storage
- San Diego, CA
About this business
Location details
6360 Miramar Rd, San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Recently just left the public storage unit down off of Pacific Coast Highway the lady down there Sheila is a real witch she think she is Gestapo of the complex. Very condescending. We are so happy to be here at extra space storage people are very friendly great access.
Business response:
Hi Brian, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (858) 453-3366 or stop by the office if you need anything!
The management here are new and very inexperienced and even though they advertise hours of 6am to 10 pm, you are not welcome to visit more than 30 minutes. They actually called the police because I insisted I was able to come between the hours of 6-10pm. They said I was here too long , having been there one hour. The unit itself is hard to get stuff into and Everything must be taken out to the parking lot otherwise I blocked the aisle is sometimes it takes several hours to get my stuff in and out. Of course T he police sided... read more
BE CAREFUL! They advertise that they take pride in safety/security. Their video cameras do not work! They do not care about customers safety. Again, they will tell you that they have round-the-clock surveillance but that is not the case.
Business response:
Hi Klene. We take security seriously at Extra Space Storage and want you to feel comfortable accessing your unit and storing your items with us. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (888) STORAGE?
Bait and Switch is alive and well in the 21st century. I called the 800 number and was quoted a price of 251 a month for a 10 x 20 storage unit. Toured the unit with the store manager. I later got an email for a higher rate and emailed the manager who confirmed the $251 rate. Well, when I showed up today to sign the papers, guess what?? Now the price is $331 a month or $294 internet rate!! When I informed the counter person I had a confirming email on my quoted rate, she looked it up and confirmed what the manager had quoted... read more
I'm here now. I drove 30 miles to pay for a drive up confirmed online and 1-800 number reservation. I explained I need drive up as advertised. They don't have one now that I am here! I'm mad!! I will not use Extra Space again. I used Extra Space two other times in other areas, and it was fine. It was okay to try and up sell me a bigger unit for more $$$. Their mistake. No better offer to compensate me for their lie about the unit. Onto a more ethical place...
Do NOT get a storage unit here!!! This is my first time leaving a yelp review I never call people out but this place!!!! people need to know what they're signing up for. You think you're going to get a low price that you signed up for online, and then they list you at a higher price you end up paying more than you're supposed to. There manipulative, and rip you off. There are way better Storage Unit that you actually get the price that you signed up for. The lady is rude from day one when I got there, you're better off goin... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 696 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.