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Extra Space Storage
- Self Storage
- Colton, CA
About this business
Location details
850 S Mt Vernon Ave, Colton, CA, 92324, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Quick and easy to do business with. Customer service was AWESOME. Thank you Extra Space Storage for easing my stress.
Business response:
Thank you for the excellent rating, Robert! We're happy we were able to provide a smooth rental experience. Stop by our office if you need anything in the future!
Amanda and her crew are very responsive. No issues. Very pleased with the storage space and my experiences.
Business response:
Thank you, Rosanda. We're thrilled you had a positive experience with Amanda! We're always here to help at 888-storage if you have any questions or need assistance with your rental.
This place came through when I needed it..Christy was all the help I needed and more ..This place is clean and secure.. A+ for sure
Business response:
Thank you for your feedback, Andre! Providing renters with clean and secure facilities is our top priority. We're glad Christy was able to meet your storage needs. Let us know if we can do anything else to assist you!
Location: The location is not in a convenient area and the area is dingy, which is perhaps why the rates are lower than for surrounding "better" areas. Rates: Unless you read the link to the link, you may not notice that they'll charge you for insurance unless you can demonstrate your items are covered. They'll be covered under your homeowner's or renter's insurance, so bring in a copy of your insurance policy to avoid the extra charge. Ingress / Egress: On the way in and out, you need to enter a code into a keypad for... read more
Extra Space Storage 850 S Mt Vernon Ave, Colton, CA, 92324. This is a DISHONEST COMPANY. On July 26th, I called to pay my storage unit and I was told that my unit was sold through an auction on July 25th when it was supposed to be on the 27th. They lied, Never even called, Gave warnings or send out letters. They have destroyed my family's life in that storage unit. Everything from pictures to personal private Information... I'm just speechless and disappointed. Even my unit was broken into last year and didn't ... read more
Business response:
Krystal, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (909) 872-0868 so that we can learn more about your experience.
DO NOT GET STORAGE HERE! As nice as the employees are, the Claims department is horrible especially when someone is breaking into their storages and taking your stuff. No proper security on their part. I wish I had read the reviews before agreeing to get storage. The staff is super friendly and helpful, but this company is not going to protect your items! They have a list of things that would normally go into storage especially if you are in-between places. I work as a Travel Nurse so I need somewhere I can depend on when pl... read more
Business response:
Hi Kenya, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (909) 872-0868?
This review is in the places location NOT the employees. Staff was always kind. Unfortunately less than 6 months being with them by location got broken into. This location definitely need 24/7 security. The backyard is a railroad so I can see why robberies happen a lot.
Business response:
Hi N, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (909) 872-0868?
This place is absolute trash. The employees don't give a rats ass at all. My aunt used to have a storage place here and is currently moving all her items out. My aunt told me that 8 people including her are finding a different place to keep their storage items due to getting robbed. Yes robbed. This place is horrible and do not try this place at all. You. Will. Regret. It.
My storage unit was broken in twice within 3 months. They on purpose do not have surveillance cameras installed for the second floor units. Police officer told me that she came frequently to this storage because the units got broken in. I have reasons to believe this is the insider job.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 721 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.