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Extra Space Storage
- Self Storage
- Brooklyn, NY
About this business
Location details
160 John St, Brooklyn, NY, 11201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I have been with the Storage company through various owners for the last 17 years. I had an experience yesterday that was so wonderful. There is an employee at the Clinton Avenue space named Brittny (I'm sorry if I'm spelling it wrong!) , and she was just the most pleasant, incredibly helpful person I've ever encountered there. She went above and beyond to help me with my issue. Truly wonderful. Thank you, Brittny!
Business response:
Thank you for sharing your wonderful experience with Brittny at our Clinton Avenue location! We're thrilled to hear that she provided such exceptional service and went above and beyond to assist you with your issue. It's loyal customers like you, who have been with us for 17 years, that we truly appreciate. We'll be sure to pass along your kind words to Brittny and recognize her for her outstanding customer service.
As an update, I received a second market adjustment in less then one year at the location increasing the rate by another roughly 50%. The regular elevator was fixed which is nice. Again, great location, but as I reminded myself in the previous review expect fast and frequent "market price" increases. We ultimately decided to move out after the second adjustment and the move out was very smooth.
Business response:
Hi Eritt, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Always excellent service and easy storage in and out of the building, I return here all the time! Definitely recommend!
Business response:
We are grateful for your positive feedback! Thank you for recommending Extra Space Storage.
Excellent customer service, every time I called they were amazing. The location is great!! The only thing I think they can improve is the way to get the stuff into the limited space unit.
Business response:
Hi Claudia, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (718) 596-7867 or stop by the office if you need anything!
Jadira Ocasio greeted us today at the office and she brings a great vibe! She is friendly, helpful, and prompt. Congrats on recently becoming the manager, Jadira! She's great at it.
Business response:
Hi Rosie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Miles! Please stop by the office or contact us at 888-storage if you have any questions!
I was having a very stressful cross country move. Jules and the team were so accommodating and patient which really made my move in process so much better. I highly recommend!
Business response:
Thank you for the review, Valerie! We pride ourselves on having a friendly, accommodating staff and are so happy Jules was able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
Jadira was amazing!! Outstanding customer service. We booked our unit same day. Extra Space Storage has a great employee on there hands
Business response:
Thank you for the review, Cheyanne! We pride ourselves on having a friendly, accommodating staff and are so happy Jadira was able to assist you! Please call us at 888-storage if you need anything.
The cost is very reasonable, the staff is amazing and the space is perfect for my needs and location. Happy customer here!
Business response:
Hello, Tiffany. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!
First time moving in here in May 2022 we were running late and had a truck full of stuff. Despite that they were so kind, inviting and genuinely pleasant people. Agree with the other comment, whoever did the hiring here did an incredible job, the employees are what made me decide to keep the unit here instead of moving to a unit that's closer to my new apartment.
Business response:
Thanks for the awesome review, Garland! It's great to hear our team was able to provide you with the customer service you deserve! We are happy to have you store with us! Don't hesitate to stop by the office or contact us at (408) 379-3052 if you need anything.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,965 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 8:00 a.m.