This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Brooklyn, NY
About this business
Location details
160 John St, Brooklyn, NY, 11201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
No good. Raise rents by 30% every Year. I have been with the Storage company through various owners for the last 7 years.
Business response:
We are disappointed to hear about your rent concerns over 7 years. Please contact us at (718) 596-7867 to discuss your account.
Worst place had several items taken from my locker. I don't know how they got in. Very hard to reach extra space storage and the insurance company the work with is a joke. Find another place to put you stuff.
Business response:
Hi Robel, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE or email esclaims@extraspace.com?
Horrible experience storing at this location (with both the space and the staff) - after multiple miscommunications about moving out of my unit, I was expecting a call back from staff re:procedure. I went in on the agreed upon day (with, as usual, a broken elevator) only to find that instead of calling me back, my unit had been sealed and they changed the lock (I did not owe any money). When I went back downstairs to inquire, the staff started laughing with each other upon hearing my name/unit number. Knowingly, I asked if I... read more
Business response:
We're sorry to hear this, Ess. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience with this storage facility further.
I'd rather drive twenty miles to where I'm moving my stuff to right now. Super dirty air inside that place. Gives me allergies and asthma when I go inside.
Business response:
Hi Barney. We would love to hear more about your experience so we can help make things right! Feel free to contact us at (718) 596-7867 with any specific details so we can work on improving your experience!
Dude. I got off the phone with this company just now and Kiaa was awful. Screaming and cursing at someone in the background while on the phone with me, and then the kicker. When I asked her for assistance she said the words "I'm not willing to help you." WTF? BEYOND RUDE. She's a horrible employee and a horrible person. I've dealt with her in person when I was at the facility and she's just as bad, if not worse. Part of me wanted to let this go, but I'm sorry when I deal with someone who is just so despicable I just can't. I... read more
Business response:
Hi Kash, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
This facilityhas gone WAY down hill since it was Tuck It Away. Extra Space are rude and unhelpful on the phone and their website is CONSTANTLY down so when you try to pay, you can't, then, you get a hefty late fee. What a shame, this used to be a great storage facility. BOO HISS
If you are thinking of storing your stuff here, think again. It has gone completely down hill from when Tuck It Away was running it and now you are on your own if you want to get any help from that location, speak to someone, or even try to call from the phone number associated with your account. If you do try to call any of the THREE numbers on their website https://m.extraspace.com/contact from the phone they have on file, there is no way to reach someone to speak to. You have to use a different phone. As for the condi... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 2,094 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 8:00 a.m.