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Extra Space Storage
- Self Storage
- Brooklyn, NY
About this business
Location details
160 John St, Brooklyn, NY, 11201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Malik was very helpful and easy to work with. Great attitude!
Business response:
Thank you, Kent! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further self-storage needs! Give us a call or stop by the office if anything comes up!
Jeff killed it. Super friendly and super helpful. Made moving easy!!! It was a nightmare at other units. Doing great renovations here. Definitely a lot nicer as of recent.
Business response:
Hello, Ryan, we are happy to hear you are enjoying your storage unit! Thank you for the positive review and for choosing Extra Space Storage for your storage needs. Please reach out to our office at (718) 596-7867 if you need anything.
Kiaa is awesome! She showed my around with enthusiasm and helped me get everything setup. Would highly recommend!
Business response:
Thanks for the kind words, Tyler! We are so happy to hear you've had a great experience renting with Kiaa. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (718) 596-7867 if you need anything!
Never tried calling or using their website, but in-person these people were extremely helpful and kind to me. Whoever hired the current staff has done a very good job. The prices are reasonable, for $25/month I got a 4'x4'x4' unit, which is a great deal comparing to what I used to pay in Manhattan. The layout of the building is extremely straight-forward: elevators, stairs, and just lanes of storage units... no labyrinth mazes at all!
Worst place had several items taken from my locker. I don't know how they got in. Very hard to reach extra space storage and the insurance company the work with is a joke. Find another place to put you stuff.
Business response:
Hi Robel, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE or email esclaims@extraspace.com?
Horrible experience storing at this location (with both the space and the staff) - after multiple miscommunications about moving out of my unit, I was expecting a call back from staff re:procedure. I went in on the agreed upon day (with, as usual, a broken elevator) only to find that instead of calling me back, my unit had been sealed and they changed the lock (I did not owe any money). When I went back downstairs to inquire, the staff started laughing with each other upon hearing my name/unit number. Knowingly, I asked if I... read more
Business response:
We're sorry to hear this, Ess. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience with this storage facility further.
I'd rather drive twenty miles to where I'm moving my stuff to right now. Super dirty air inside that place. Gives me allergies and asthma when I go inside.
Business response:
Hi Barney. We would love to hear more about your experience so we can help make things right! Feel free to contact us at (718) 596-7867 with any specific details so we can work on improving your experience!
Dude. I got off the phone with this company just now and Kiaa was awful. Screaming and cursing at someone in the background while on the phone with me, and then the kicker. When I asked her for assistance she said the words "I'm not willing to help you." WTF? BEYOND RUDE. She's a horrible employee and a horrible person. I've dealt with her in person when I was at the facility and she's just as bad, if not worse. Part of me wanted to let this go, but I'm sorry when I deal with someone who is just so despicable I just can't. I... read more
Business response:
Hi Kash, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
This facilityhas gone WAY down hill since it was Tuck It Away. Extra Space are rude and unhelpful on the phone and their website is CONSTANTLY down so when you try to pay, you can't, then, you get a hefty late fee. What a shame, this used to be a great storage facility. BOO HISS
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,965 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.